Manager, Corporate Quality

Apply by Date**:** Mar 28, 2026

Primary Location**:** CA-NS-Halifax

Other Locations**:** CA-ON-Toronto

Schedule**:** Full-time

Job Type**:** Permanent

Number of Openings**:** 1

About Jazz Aviation LP:

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture, as reflected in the Company Awards and Recognition page.

Join our award-winning team and be part of shaping the future of regional aviation!

Purpose of Position:

This position is responsible for management of the corporate audit and document management functions executed by the Corporate Quality department at Jazz. This includes management of Safety and Quality Audit and Document Control staff in the execution of duties, managing implementation of relevant processes within Jazz, and supporting the overall continuous improvement of these processes within the quality system as part of Jazz’s Safety Management System.

Key Responsibilities:

Manage Safety and Quality Audit Program:

• Responsible for scheduling/planning internal and external audits executed by SQE for all operational areas in consultation from applicable business unit management;
• Develop and maintain the Corporate Audit schedule in accordance with Transport Canada and IOSA requirements;
• Responsible to ensure effective completion of assigned audits through appropriate allocation of required resources;
• Interface with business unit managers to ensure that any significant issues or concerns arising from the Safety and Quality Audit Program are effectively addressed or escalated accordingly;
• Responsible for development and execution of Safety and Quality Audit processes as part of Jazz’s Safety Management System;
• Supervision/management and safety oversight of Safety and Quality Audit staff;
• Oversee quality assurance activities and participate in applicable industry audit pools: IATA Fuel Quality Pool, IATA De-icing/Anti-icing Quality Control Pool (IATA - International Air Transport Association), Air Canada Shared Audit Services, etc;
• Liaise with external agencies as required, to coordinate/support Extrinsic/Third Party audits pertaining to corporate level management system (IATA IOSA, Transport Canada inspections, etc.);
• Establish goals and objectives for the Safety and Quality Audit team in support of departmental strategic initiatives;
• Performance management activities relating to the Safety and Quality Audit team;
• Develop and monitor department training plan to ensure auditor competency is maintained.

Manage Corporate Document Control:

• Oversee/direct the Document Control team in coordination with the Document Control Supervisor;
• Responsible for safety oversight of applicable staff;
• Establish goals and objectives for the Document Control team, in support of departmental strategic initiatives;
• Performance management activities relating to the Document Control team;
• Develop and monitor department training plan;
• Oversee development and implementation of processes in support of the corporate document management system and Safety Management System;
• Liaise with Jazz business units in support of development, standardization and enhancement of documents.

Manage development and implementation of quality management processes within Jazz’s Safety Management System:

• Support development and implementation of processes in support of the corporate quality management system;
• Support development, management and maintenance of the corporate quality management software/database in support of Jazz’s Safety Management System;
• Member of the Safety Management System Steering Committee in support of establishing and maintaining quality management processes across the organization and in partnership with third parties (suppliers and customers) as warranted;
• Liaise with Jazz business units in support of development, standardization and enhancement of quality management processes as part of Jazz’s Safety Management System;
• Support all Safety Management System activities through regular participation as required in related organizational forums such as Risk Assessment/Safety Cases, Safety Management System Steering Committee meetings, Corporate Safety Committee, etc.;
• Benchmarking industry partners for best practices;
• Liaise with external parties as required to support establishment, compliance and progression of corporate quality standards and processes as part of Jazz’s Safety Management System.

Support departmental continuous improvement:

• Participate in industry forums and interface with regulatory and industry agencies as required to assure advancements in industry sector effectiveness;
• Monitor effectiveness of Safety and Quality Audit and Document Control systems and ensure continuous improvement is effectively realized;
• Development of processes to support quality assurance activities within applicable areas of the Safety Quality & Environment department;
• Facilitate/support management review meetings and forums relating to process improvement within the Safety and Quality Audit and Document Control departments;
• Completion of assigned tasks and projects in support of continuous improvement objectives and departmental/corporate goals;
• Participate in workouts, special projects, etc. as required to support continuous improvement initiatives throughout the organization;
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers;
• Perform other related duties, as assigned.

Qualifications:

Education and Training

• Post-secondary degree, diploma or certificate in business, engineering, quality management or safety management.
• Formal quality assurance and/or auditor training (i.e. ISO), auditor certification (i.e., ASQ certified quality auditor) is an asset.
• Successful completion of Transport Canada or ICAO-compliant Safety Management Systems (SMS) training is an asset.

Required Qualifications

• Excellent written, organizational, and oral communication skills.
• Leadership: must exhibit strong leadership skills and exhibit self-directed characteristics throughout all aspects of assigned duties.
• Planning and Organizing: must be able to work efficiently with multiple inputs and timelines, and effectively.
• Strong competency with computer applications including database administration, including:
  • Microsoft Office - i.e. Word, Excel, Outlook, Teams, SharePoint.
  • Safety and quality management database/software- i.e. Q-Pulse, Coruson, Intelex, AQD, etc.
• Previous airline operational/management experience (min ten years) is required.
• At least five years’ experience in a quality and/or safety management function is required.
• English language fluency or working knowledge is required.

Preferred Qualifications

• Aircraft Maintenance Engineer (AME) license or equivalent training/experience is a definite asset.
• French language fluency or working knowledge is an asset.

Benefits of Joining our Award-Winning Team:

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.

Our Commitment to Diversity, Equity, Inclusion, and Accessibility:

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at taleosupport@flyjazz.ca.

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

Requisition ID**:** TBD-2026-7270-012235