Join The Future of the Sports Industry
Montréal, Quebec
21 TSI is revolutionizing the sports industry by combining technology, design, and affordability to create innovative consumer products and services. Through our Sphere Lab, a 360° center for experimentation, research, and development, we rapidly prototype and test new ideas, ensuring our products meet emerging trends and consumer needs. With a global customer base of over 100,000 and multiple certified 7- and 8-figure e-commerce brands, 21 TSI is committed to making sports and wellness accessible and enticing to everyone. OUR BRANDS: Maddle: www.maddleboards.com Ascend: www.movewithascend.com Nordik Recovery: www.nordikrecovery.com Montreal Weights: www.montrealweights.ca ------------ 21st Century Technological Sports Industries (21 TSI)
Sur place · Montréal
Diagnose and resolve mechanical issues for fitness and recovery equipment via email, phone, or video. Coordinate part shipments, maintain warranty documentation, and assist with quality control and troubleshooting documentation.
Sur place · Montréal
Proactively manage incoming warm leads and conduct outbound B2B and B2C calls to grow the client portfolio. Ensure rigorous follow-up and maintain accurate records within the CRM to guide clients toward the right products.
Hybride · Montréal
Proactively manage incoming leads and conduct outbound B2B and B2C calls to grow the client portfolio. Guide clients in product selection and maintain rigorous tracking of all interactions within the CRM.
Hybride · Montréal
Respond to customer inquiries via phone, chat, and email with a primary focus on French-language service. Manage the end-to-end customer experience by troubleshooting issues, documenting interactions in Zendesk, and resolving complaints.
Hybride
21 TSI est en train de réécrire les règles et de créer le futur de l’industrie du sport. 🏅 En seulement cinq ans, nous avons lancé Maddle, Montreal Weights, Ascend et Nordik Recovery, et livré plus de 100 000 commandes à travers le Canada. Aujourd’hui, notre croissance s’accélère et nous préparons notre expansion en Amérique du Nord et au-delà. 🚀 Pour soutenir cette aventure, nous cherchons un(e) Spécialiste Support Client Francophone (et / ou bilingue) qui jouera un rôle clé pour offrir un service exceptionnel à nos clients et contribuer à la croissance de nos marques. Tes missions au qu…