Senior UX Designer - Service Designer

Our Toronto-based client is hiring a Senior UX Designer – Service Designer for a 12-month onsite contract. Must Haves: Experience with omni channels, including work with both internal and external stakeholders 7+ years of experience in service design focusing on development and review of experience design projects, including user research, UX design, and service design initiatives, end-to-end Ability to develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs Experience leading or supervising service design activities and deliverables, including stakeholder workshops, research sessions, analysis and synthesis of insights, experience design direction, service design blueprints, and service design or UX prototypes Experience ensuring deliverables address end user and business needs and are in accordance with established strategy, standards, and protocols Proven ability to apply enterprise thinking by assessing how policy, operations, governance, technology, data, and funding models interact across organizations, and designing solutions that can scale beyond a single program or team.

Lead the development and review of end-to-end experience design projects, including user research and service design initiatives. Create service design blueprints and prototypes while facilitating stakeholder workshops to align business needs with user expectations.

Requires over 7 years of experience in service design with a proven ability to apply enterprise thinking across complex organizational models. Must have expertise in omni-channel environments and experience supervising design deliverables for both internal and external stakeholders.

• Conception UXSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Service Design
• UX Design
• User Research
• Omni-channel Strategy
• Stakeholder Management
• Service Blueprints
• UX Prototyping
• Enterprise Thinking
• Workshop Facilitation
• Analysis and Synthesis
• Experience Design
• End-to-end Design

• Art & Design
• Technology
• Consulting
• Software
• Creative & Media

Expérience minimale

5+ ans

Postuler avant le

5 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte