Housekeeping Manager

A collection of heritage-driven, neighbourhood-centric hotels. Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people and places we encounter to the connections we make; we aim to create space for all. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team. Position: Housekeeping Manager The Role at a Glance: This position plays a key role within our hotels. The Housekeeping Manager is responsible for managing daily operations, and leading our housekeeping team. The focus of our housekeeping team is to provide exceptional service and maintain the highest cleanliness standards throughout our guest rooms and public spaces. We provide exceptional guest stays in our meticulously restored guest rooms. Your Day To Day Duties: * Create exceptional standards of hospitality that guests will always remember. * Lead a housekeeping team that are at the heart of creating an exceptional guest service and take care of guests from the moment they arrive. * Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate. * Ensure all housekeeping is carried out in accordance health and safety policies. * Supervise the daily operations of the housekeeping department to comply with Standard Operating Procedures (SOPS) and LSOPs * Audit and provide monitoring for your team as well as support all training for their shifts. * Oversee and coordinate activities of housekeeping team members engaged in cleaning within a very busy environment. * Ensure that we provide a safe working environment throughout the facility for all team members and guests. * Assist in monitoring employee productivity and provides suggestions for increased service or productivity. * Perform daily inspection of rooms, common areas and general areas. * Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. * Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. * You will be required to cross-train and support Front Desk operations and provide coverage when needed. * Comply with attendance rules and be available to work on a regular basis. * Comply with all Archive standards, policies and procedures at all times. * Other tasks and responsibilities as assigned by management. You have: * Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * 4 years or more of progressive hotel management experience within a housekeeping, rooms division * Service oriented style with professional presentations skills * Hotel/Hospitality Degree is an asset * Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line * Clear concise written and verbal communication skills in English * Must be proficient in Microsoft Word and Excel, must have property management systems experience * Must have excellent organizational, interpersonal and administrative skills * Flexibility and willingness to meet the demands of a 24-hour operation. Special Requirements: * Flexible and long hours sometimes required. * Ability to stand/walk during entire shift. * Able to lift up to 25lbs What We Offer: A fun and fast-paced environment; casual and flexible work environment. We are committed to delivering exceptional service and making every guest experience a memorable one. Inclusivity: Our team fosters a culture of inclusion and belonging for both team members and guests. We celebrate diversity, collaboration and uniqueness. OUR PROPERTIES: About The Broadview Hotel: Featured in Michelins’ Toronto Hotel Guide, The Broadview Hotel is an iconic gateway to the city’s most captivating neighbourhood. It is a historic east-end neighbourhood landmark with a wonderfully colourful past. Originally built in 1891, it has now been meticulously restored and reimagined as a 58-room boutique hotel and charismatic gathering spot. About Gladstone House: Since 1889, Gladstone Hotel has been a pillar of the West Queen West community offering a space that promotes creativity and collaboration while fostering inclusivity. Over the past several years, the Gladstone Hotel has evolved in many ways but has continued to be recognized and valued as a very social and interactive gathering place, most recently being featured in Michelins’ Toronto Hotel Guide About Postmark Hotel: Archive's newest addition to our hotel collection is The Postmark Hotel. Dating back to 1914, the Postmark has always been a place for connection. Once a historical post office and community hub on Newmarket’s charming Main Street and now the highly anticipated Postmark Hotel, we operate with an emphasis on community, art, and gathering. Our thoughtfully designed space has room for you to meet, dine and drink, as well as space to host your most important get-togethers, from group dinners to business meetings and retreats.

The Housekeeping Manager is responsible for overseeing daily housekeeping operations and leading the team to ensure exceptional cleanliness and guest service standards. They will also manage staff performance, conduct inspections, and support front desk operations as needed.

Candidates must have at least 4 years of progressive hotel management experience in housekeeping or rooms division. Proficiency in property management systems and strong leadership, communication, and organizational skills are required.

• Microsoft ExcelSouhaitée
• CommunicationSouhaitée
• Microsoft WordSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Hotel management
• Housekeeping operations
• Team leadership
• Staff training
• Performance management
• Health and safety compliance
• Standard operating procedures
• Guest service
• Conflict resolution
• Property management systems
• Microsoft Word
• Microsoft Excel
• Organizational skills
• Interpersonal skills
• Administrative skills
• Communication
• Energetic
• Lifting Ability
• Hotel Management
• Administrative Functions
• Research
• Auditing
• Housekeeping
• Cleanliness
• Customer Service
• Creativity
• English Language
• Standard Operating Procedure
• Motivational Leadership
• Operations
• Performance Review
• Presentations
• Property Management Systems
• Verbal Communication Skills

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Housekeeping Manager
• Housekeeping / Environmental Services Supervisor
• Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
• First-Line Supervisors of Housekeeping and Janitorial Workers

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine