Support Analyst

Job description *Qualified candidates must reside in Calgary Support Analyst Summary As part of the IT team in Calgary, this individual is responsible for providing remote support to all customers including support through email, support tickets and phone calls. SPECIFIC DUTIES Provide support to clients via email, support tickets and phone calls on a day to day basis. User Setup and Maintenance in Active Directory and applications Desktop/Laptop Setup – Troubleshooting, Installing and Configuration through Help Bench Provide input and create user documentation Proactive communication of application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders Provide support for the testing of new and existing software applications under development or consideration for purchase. Apply diagnostic utilities to aid in troubleshooting Identify and learn appropriate software applications used and supported by the organization. PERSONAL SPECIFICATIONS Education College diploma or university degree in the field of computer science, information systems, and/or 1 to 3 years equivalent work experience. Experience In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Suite, Window (including desktop setup, installation and deployment), and Microsoft 365 Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Able to develop and interpret technical documentation for training and end user procedures. Knowledge of trends in technology relating to software applications. Experience with building and maintaining databases for query and problem tracking. Skills and Knowledge Good understanding of the organization’s goals and objectives. Excellent written, oral, interpersonal, and presentational skills. Ability to conduct research into software development and delivery concepts, as well as technical application issues. Ability to present ideas in business-friendly and user-friendly language. Highly self motivated and directed. Ability to absorb new ideas and concepts quickly. Good analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Very strong customer service orientation. Experience working in a team-oriented, collaborative environment. Other May require off hours support Work Conditions Lifting and transporting of moderately heavy objects, such as computers and peripherals. Some local travel may be required. --------------------- Please attach resume, cover letter and salary expectations and send to careers @ 403tech.com Work remotely No Job Type: Full-time Pay: $45,000.00-$50,000.00 per year Benefits: Dental care Extended health care Vision care Schedule: 8 hour shift Application question(s): Why do you want to work with us? Experience: Help desk: 2 years (required) Location: Calgary, AB (required) Work Location: In person

The Support Analyst is responsible for providing remote support to customers through email, support tickets, and phone calls. They will also handle user setup and maintenance, troubleshoot desktop/laptop issues, and communicate application problems to stakeholders.

Candidates should have a college diploma or university degree in computer science or information systems, or equivalent work experience of 1 to 3 years. In-depth knowledge of enterprise and desktop applications, troubleshooting principles, and the ability to develop technical documentation are required.

• Dental Care • Extended Health Care • Vision Care

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Active Directory
• Troubleshooting
• User Documentation
• Software Testing
• Diagnostic Utilities
• Microsoft Suite
• Windows
• Microsoft 365
• Analytical Skills
• Problem-Solving
• Customer Service
• Team Collaboration
• Technical Documentation
• Research Skills
• Communication Skills

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

27 déc. 2026