CHB Delivery Lead

Résumé du poste

Lead and develop a team of customs professionals to ensure regulatory compliance and operational efficiency in customs clearance services. Monitor team performance against KPIs, manage documentation accuracy, and collaborate with internal stakeholders to deliver a seamless customer experience.

Détails du poste

As a Maersk Customs Services Lead, you will lead a team of customs professionals responsible for delivering compliant, efficient, and customer-focused customs clearance services. You will play a critical role in driving operational excellence, developing talent, managing compliance risk, and ensuring a seamless customer experience while supporting Maersk's integrated logistics strategy. Why Maersk Be part of a global leader in integrated logistics and supply chain solutions. Work in a collaborative environment that values diversity, inclusion, and continuous learning. Opportunities for career growth, leadership development, and internal mobility across functions and geographies. Make a meaningful impact by helping customers navigate complex global trade requirements. How you create impact Lead, coach, and develop a team of customs professionals to ensure strong knowledge and adherence to Customs Brokerage regulations and internal SOPs Monitor team performance against standards, KPIs, and departmental objectives, including regular audits of shipment documentation, accounting, and filing accuracy Proactively manage exception and problem files, implementing corrective actions to mitigate risk and prevent service failures Issue clear work instructions to ensure timely and orderly file flow across release, billing, post‑entry review, and audit activities Identify training needs and development opportunities; partner with stakeholders to build targeted training plans and strengthen team capability Review and validate customs documentation for accuracy, including country of origin/export, importer of record (IOR), terms of sale, valuation, and tariff classification, ensuring full compliance with regulatory and federal requirements Perform daily follow‑ups on documentation discrepancies, demonstrating strong troubleshooting skills and effective written and verbal communication with customers, overseas origins, and internal teams Escalate unresolved issues, compliance risks, or systemic gaps in a timely manner before they materially impact customers or Maersk operations Collaborate closely with Operations, Compliance, Finance, Technology, and other branches to deliver consistent, high‑quality customs services and seamless customer experience Requirements 2–5 years of experience in customs brokerage. Prior supervisory or team lead experience required. Strong knowledge of CBSA regulations, customs clearance procedures, tariff classification, valuation requirements, and low-value shipment processing. CCS designation and/or CBSA Customs Broker License (LCB) preferred, or equivalent industry experience. Experience with CW1 customs software; familiarity with the CARM portal is an asset. Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment. Excellent communication, leadership, and problem-solving skills. Detail-oriented with a strong focus on accuracy and compliance. Ability to work effectively in a fast-paced operational environment. Proficient in Microsoft Office, particularly Excel. Company Benefits Medical Dental Vision RRSP+ Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range: $70,000.00 - $80,000.00 *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Notice to applicants applying to positions in Canada You must be authorized to work for any employer in Canada #LI-JL3 #RPO Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Ce que vous ferez

Lead and develop a team of customs professionals to ensure regulatory compliance and operational efficiency in customs clearance services. Monitor team performance against KPIs, manage documentation accuracy, and collaborate with internal stakeholders to deliver a seamless customer experience.

Exigences

Requires 2-5 years of experience in customs brokerage and prior supervisory or team lead experience. Strong knowledge of CBSA regulations and proficiency in customs software is essential, with professional certifications like CCS or LCB preferred.

Avantages

• Medical • Dental • Vision • RRSP+ Company Match • Employee Assistance Program • Paid Time Off • Flexible Work Schedules

Compétences indiquées

• Operational Excellence · Souhaitée
• Microsoft Excel · Souhaitée
• Communication · Souhaitée
• Troubleshooting · Souhaitée
• Microsoft Office · Souhaitée
• Team Leadership · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customs Brokerage
• Team Leadership
• CBSA Regulations
• Tariff Classification
• Valuation Requirements
• Compliance Management
• Operational Excellence
• Documentation Review
• Troubleshooting
• Communication
• Microsoft Office
• Excel
• CW1 Customs Software
• CARM Portal
• Risk Mitigation
• Supply Chain Solutions
• Key Performance Indicators (KPIs)
• Operations
• Problem Solving
• Troubleshooting (Problem Solving)
• Team Performance Management
• Leadership
• Detail Oriented
• Organizational Skills
• Finance
• Continuous Development
• Sales
• Customer Service
• Auditing
• Ability To Meet Deadlines
• Supply Chain
• Verbal Communication Skills
• Leadership Development
• Billing
• Accounting
• Filing
• Workplace Inclusivity
• Integrated Logistics Support
• Compliance Risk
• Geography
• Customs Broking
• Customs Broker Licensing

Domaines d’emploi

• Logistics
• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Delivery Lead
• Customs Broker
• Clearing and Forwarding Aents
• Customs Brokers
• Compliance Officers