Head of Maersk Customs Canada

We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happen! Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a successful track in your career. What do we offer? We are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. With significant personal responsibility, you will hone your industry knowledge and build highly valued business skills and communication skills into customer-facing roles – quite possibly at a pace that will surprise you. Energizing and pioneering, this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team that is enthusiastic about focusing on customers, and colleagues. Our opportunity We are seeking an Area Head of Customs Product & Operations, Canada to lead, stabilize, and grow a robust Canada customs brokerage organization of 40+professionals. This role reports to the Area Head of Local Products and is accountable for driving commercial growth while strengthening operational execution, trade and compliance services productivity, and service reliability. The role requires a leader who can balance PNL responsibilities, customer-facing commercial partnership, with hands-on operational excellence, while intentionally shaping a high-performance culture and leading with care. In this role, you will: * Manage the PNL for Maersk Customs * Lead and stabilize CHB operations across the Canada Area. * Drive commercial growth in partnership with sales leadership. * Strengthen customer relationships to improve retention and satisfaction. * Ensure consistent, compliant, and high-quality service delivery. * Improve productivity, cost-to-serve, and operational efficiency. * Lead with care while intentionally building a high-performance culture. * Drive performance management across teams (objective setting, reviews, compensation). * Proactively manage capacity planning and workload distribution. * Oversee service metrics and ensure accountability to KPIs. * Champion operational excellence initiatives and productivity improvements. Act as the senior point of contact for customs delivery matters What you bring: EDUCATION & TECHNICAL CERTIFICATION * BA in related field strongly preferred * Licensed Customs Broker (required). EXPERIENCE * 10–15+ years of progressive leadership experience in Customs Brokerage and Trade Compliance. * Proven experience leading teams (40+ FTE preferred). * Demonstrated ability to drive commercial growth while maintaining operational control. * Experience shaping high-performance teams with strong employee engagement. * Ability to interface with senior leadership. * Experience operating within customs regulatory complexity and volatility. * Ability to integrate and leverage globally aligned systems and platforms at a regional level. Travel (domestic) is expected for 20% of time. Pay Range: $140,000-$150,000 CAD *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Notice to applicants applying to positions in Canada You must be authorized to work for any employer in Canada #LI-MV2 #LI-Onsite Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] [[email protected]].

The Head of Maersk Customs Canada will manage the PNL for Maersk Customs and lead CHB operations across Canada. This role involves driving commercial growth, strengthening customer relationships, and ensuring high-quality service delivery.

Candidates should have 10-15+ years of leadership experience in Customs Brokerage and Trade Compliance, with a proven ability to drive commercial growth. A Bachelor's degree and a Licensed Customs Broker certification are strongly preferred.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customs Brokerage
• Trade Compliance
• Leadership
• Commercial Growth
• Operational Excellence
• Customer Relationships
• Performance Management
• Capacity Planning
• Service Delivery
• Productivity Improvement
• Team Building
• Employee Engagement
• Regulatory Compliance
• Communication Skills
• PNL Management
• High-Performance Culture

• Management & Leadership
• Logistics
• Transportation
• Customer Service & Support
• Consulting

Formation minimale

Diplôme professionnel

Expérience minimale

10+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Canada