Production Support Engineer

Job Title: Production Support Engineer Location: Toronto, ON (4x onsite a week) Employment Type: Contract Pay Rate: CAD$50 - $55/HR INC Interview Type: Face 2 Face (Onsite Interview Only) Job Description Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management. Key Responsibilities Provide L2/L3 production support for front office users across global platforms Manage incident, problem, and change (ITIL) processes Coordinate releases, bug fixes, and enhancements with internal teams and vendors Improve system reliability through monitoring and automation (DevOps/CI-CD) Perform capacity planning and disaster recovery coordination Maintain documentation, runbooks, and knowledge sharing Partner with business, technology, and compliance teams Participate in on-call / weekend release rotation Experience Required 7 to 12 years of experience in Application/Production Support Prior experience in Capital Markets / Investment Banking platforms strongly preferred Key Skills (Focused) Primary Skills (Must Have) Production Support (L2/L3) in enterprise applications Scripting / Automation: Python (or similar) Systems & Databases: Linux/Windows + SQL ITIL Processes: Incident, Problem, Change Management Monitoring & Stability mindset (proactive support, root cause analysis) Secondary Skills (Good to Have) Monitoring Tools: Geneos, AppDynamics, Dynatrace Scheduling Tools: Control-M / Autosys DevOps / CI-CD: Jenkins, GitHub, Ansible Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes Knowledge of Salesforce / Capital Markets platforms Profile Summary Strong analytical, communication, and stakeholder management skills Ability to operate in a fast-paced, high-pressure trading environment Proactive, detail-oriented, and automation-focused mindset Education Bachelor s degree in Computer Science or equivalent Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.

Provide L2/L3 production support for front office users across global platforms and manage incident, problem, and change processes. Improve system reliability through monitoring and automation while coordinating releases and enhancements.

Candidates should have 7 to 12 years of experience in Application/Production Support, with a strong preference for prior experience in Capital Markets or Investment Banking platforms. A bachelor's degree in Computer Science or equivalent is required.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Production Support
• Scripting
• Automation
• Python
• Linux
• Windows
• SQL
• ITIL
• Incident Management
• Problem Management
• Change Management
• Monitoring
• Root Cause Analysis
• DevOps
• CI-CD
• AWS

• Technology
• Software
• Consulting
• Finance & Accounting
• Data & Analytics

Formation minimale

Baccalauréat

Expérience minimale

10+ ans

Postuler avant le

14 déc. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

4 jours par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte