Senior Application Support Analyst - Pega

Dear Connections, Greetings from Aarorn Technologies!! We are Hiring For Senior Application Support Analyst - Pega Position Experience: 6+ years Location: Toronto (Hybrid-4 Days Onsite) Pay Range - $50-$52/Hr. *May Require onsite interview* What will you do? Provide world class user support to a wide variety of RBC employees on a day-to-day basis, resolving issues in a timely fashion with a high level of customer satisfaction. Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams, both technical and business. Perform system health check, monitoring, alerting, and corresponding action as required. Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification. Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks. Responsible for ensuring the production and maintenance of high-quality support documents and processes. Write simple SQL queries against database and generate reports. Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners. What do you need to succeed? Must-have Experience with Pega platform and Pega-based applications. Experience with AI-powered, application support-focused solutions Experience with architecture/process workflow analysis and design. Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously. Excellent interpersonal and communication skills (verbal and written) Basic knowledge and troubleshooting of SQL, Unix, Job Scheduling etc. Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace, and PagerDuty Flexibility to be part of a rotational on-call support model

Provide high-level user support for RBC employees and resolve application operational failures. Monitor system health using tools like Dynatrace and ELK to identify risks and maintain support documentation.

Requires over 6 years of experience with the Pega platform and AI-powered support solutions. Must possess basic troubleshooting skills in SQL and Unix, along with experience in rotational on-call support.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Pega Platform
• Application Support
• Dynatrace
• ELK Stack
• SQL
• Unix
• Job Scheduling
• PagerDuty
• Architecture Analysis
• Process Workflow Design
• Root Cause Analysis
• System Monitoring

• Technology
• Software
• Customer Service & Support
• Data & Analytics
• Finance & Accounting

Expérience minimale

5+ ans

Postuler avant le

12 oct. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

4 jours par semaine