Senior Application Support Analyst

Job Title: Senior Application Support Analyst Location: Toronto, ON (4x onsite a week) Employment Type: Contract Pay Rate: CAD$50/HR INC Interview Type: Face 2 Face (Onsite Interview Only) Job Description What will you do? Provide world class user support to a wide variety of RBC employees on a day-to-day basis, resolving issues in a timely fashion with a high level of customer satisfaction. Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams, both technical and business. Perform system health check, monitoring, alerting, and corresponding action as required. Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification. Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks. Responsible for ensuring the production and maintenance of high-quality support documents and processes. Write simple SQL queries against database and generate reports. Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners. What do you need to succeed? Must-have Experience with Pega platform and Pega-based applications. Experience with AI-powered, application support-focused solutions Experience with architecture/process workflow analysis and design. Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously. Excellent interpersonal and communication skills (verbal and written) Basic knowledge and troubleshooting of SQL, Unix, Job Scheduling etc. Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace, and PagerDuty Flexibility to be part of a rotational on-call support model Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.

Provide user support to RBC employees, resolving issues with high customer satisfaction. Perform system health checks and lead investigations of application operational failures.

Must have experience with the Pega platform and application support solutions. Basic knowledge of SQL and Unix is required, along with excellent communication skills.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Pega Platform
• Application Support
• AI Solutions
• Workflow Analysis
• Communication Skills
• SQL
• Unix
• Job Scheduling
• Monitoring Tools
• ELK Stack
• Dynatrace
• Dashboard Creation
• Customer Support
• Organizational Skills
• Problem Solving
• Interpersonal Skills

• Technology
• Customer Service & Support
• Software
• Consulting
• Data & Analytics

Expérience minimale

5+ ans

Postuler avant le

10 janv. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

4 jours par semaine

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte