Workforce Management Solution, Process Design and Implementation

The Strategy & Consulting Global Network Song Practice | Workforce Management Find endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Customer, Industry Consulting I Areas of Work: Workforce Management Solution, Process Design and Implementation Level: Analyst/Consultant Location: Manila Years of Exp: 5-8 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. The Strategy & Consulting Global Network Song practice works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. The team is comprised of individuals who have great understanding of customer services function and span across various industries like CHT, FS, Utilities and Retail. The team leverages these diversified skills to deliver projects that helps drive quantifiable value to our clients. We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center solutions and help optimize our client’s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality. Key responsibilities: You will work closely with clients to design, build, and implement initiatives that enhance business performance, including: Optimizing WFM Operations using various popular platforms in the market Designing target operating models for WFM processes based on client requirements Applying experience with WFM solutions like Verint, NICE, Genesys, Calabrio, Aspect Creating forecasting models based on client input Developing capacity planning models considering local labor laws and business complexities Proposing scheduling models, assessing opportunities, and recommending real-time management processes Training and mentoring client's team on WFM processes and best practices Preparing PowerPoint readouts and analysis to the clients Title: Oracle ERP Delivery Lead You Are: A talented and highly motivated senior level resource with at least 15+ year history of delivering and selling consulting and technology services. You’re a problem-solver with the keen ability to diagnose a client’s unique needs. You can see the gap between where they are and where they need to be with Oracle Cloud solutions. You bring deep experience leading Finance transformation initiatives and helping organizations modernize financial operations through Oracle Cloud solutions. Role Summary: Responsible for acting as the Lead on Oracle ERP Cloud implementation projects, providing direction as the subject matter expert. The Oracle ERP Team Lead will lead the project team members throughout the project lifecycle and ensure quality of work and deadlines are met. Responsible for working with the Cloud Implementation Project Manager to plan and schedule all technical development activities to meet defined scope and milestones, while identifying and leading new business opportunities to grow our ERP practice. The resource must have skills in Oracle Cloud with a working knowledge of SaaS, PaaS and IaaS. Executive presence and existing relationships with client CxO and other SVP level positions at Canadian companies Attract new business by creating thoughtful proposals and building strong Oracle client relationships Experience in delivering complex solutions for large clients on Oracle technologies in a Delivery Executive / Delivery Lead capacity. Must have worked in Global Delivery model leveraging onshore and offshore workforces. Business Process acumen required in areas like Record to Report, Procure to Pay, Financial Planning and Analysis (FP&A), Budgeting and Forecasting, Order to Cash, Hire to Retire, Project Management and Execution, Supply Chain Management, Customer Experience. Experience in originating new sales opportunities, progressing opportunities through the sales process, and through to closure/contract signing. Ability to demonstrate presentation skills and story-telling. Ability to manage and mentor the careers of several resources and serve as a people manager. Walk clients through digital transformations, help them find operational efficiency and new revenue streams (e.g., Journey to Oracle cloud, build Oracle roadmap) Serve as a trusted advisor to senior leadership Supporting business development opportunities to bring innovative technology solutions and ways of working to clients. End-to-End Delivery: Lead Oracle Cloud implementations (Record to Report, Procure to Pay, Hire to Retire, Order to Cash, Project Management and Execution, Supply Chain Management, Customer Experience), ensuring scope, budget, schedule, and quality are met while enabling business transformation and value realization. Program Governance & Leadership: Establish governance models, lead Steering Committees, and maintain oversight of RAID logs, change control, and quality reviews. Cross-Functional Leadership: Manage diverse teams across functional, technical, and change management workstreams. Coach and mentor consultants to elevate delivery quality and client satisfaction. Risk Mitigation & Escalation Management: Anticipate project risks, develop mitigation strategies, and act as the escalation point for client and delivery issues. Executive Presence: Ability to confidently engage, influence, and build trust with senior leaders. Storytelling & Communication: Skilled at conveying complex technical solutions through clear, persuasive business narratives. Deal-Oriented Mindset: Experience in structuring, negotiating, and closing large-scale transformation deals. Leadership: Adept at motivating cross-functional teams and fostering a high-performance delivery culture. Strategic Thinking: Ability to align delivery with broader business outcomes and client transformation agendas. Your experience counts! Bachelor’s degree in related field or equivalent experience 5+ years extensive experience in Contact Center Workforce Management Operations Experience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real time management, reporting and data analytics Relevant working experience in Contact Center Operations including Speech Analytics, Quality Management, Agent Performance Management and Knowledge Management Experience in implementing WFM solutions for any industry Experience in WFM platform implementation (requirement gathering, design, build, deployment, support, including creation of operational processes) Strong client management skills Consulting experience is beneficial Experience integrating WFM system with other Contact Center platforms Practical knowledge of WFM platforms (Verint, NICE, Calabrio, Aspect, Genesys, cloud solutions) Practical knowledge of AI powered WFM solutions from similar providers Certification in any mentioned platforms is an advantage What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed Here’s What You Need: Bachelor’s degree in Business, Engineering, Computer Science, or a related field. Minimum of 8-10 years of ERP program delivery leadership experience, including at least 5 years leading Oracle Cloud complex implementations. Demonstrated experience leading Finance transformation initiatives and Oracle Financials Cloud implementations for large organizations. Experience delivering Oracle Cloud solutions within the Public Sector. Strong understanding of Finance business processes including Record to Report, Procure to Pay, Budgeting, Financial Reporting, Financial Controls, and Compliance. Proven success managing multi-million-dollar programs ($5M–$50M) and working with global teams. Bonus Points If: You have MBA, CPA and/or Oracle Cloud Certifications Previous roles managing Global programs Industry experience in sectors such as Public Sector, Utilities, Resources, Insurance and Financial Services and Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate. Information on benefits is here: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $131,700 to $278,100

Lead the design and implementation of Workforce Management solutions and Oracle ERP Cloud projects to enhance business performance. Drive finance transformations and optimize service operations for global clients through strategic roadmaps and governance.

Requires a bachelor's degree and extensive experience in WFM operations or Oracle Cloud ERP delivery leadership. Candidates must possess strong business process acumen in finance and the ability to manage large-scale, multi-million dollar programs.

• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Workforce Management
• Oracle Cloud
• ERP Implementation
• Capacity Planning
• Forecasting
• Process Design
• Financial Transformation
• Project Management
• Stakeholder Management
• SaaS
• PaaS
• IaaS
• Business Process Re-engineering
• Strategic Planning
• Client Relationship Management
• Change Management

• Consulting
• Technology
• Management & Leadership
• Finance & Accounting
• Customer Service & Support

Formation minimale

Baccalauréat

Expérience minimale

10+ ans

Postuler avant le

23 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level