Customer Support Specialist

Acclaim Health announces the availability of one (1) Regular Part-Time Customer Support Specialist position working in the Speers Road office in the Private Care and Customer Support department. This position requires the individual to be available to work a minimum of 2 shifts per week and every other weekend. Shift times may vary, During the week you may be asked to work 4pm - 8pm or 4pm-11pm. On the weekends, shift times vary from 7am-3pm, 12pm-8pm or 3pm-11pm. Pay : $20.51 - $22.45 PRIMARY FUNCTIONS: * Responds to all incoming telephone calls and provides information * Resolves service issues by clarifying the customer’s complaint; determining the cause of the issue; selecting and explaining the best solution to reach a resolution and expediting correction or adjustment * Reroutes unresolved calls to the most appropriate person and/or department of Acclaim Health * Updates client notes in AlayaCare as required * Processes patient/client cancellations and communicates to the appropriate team member or department * Processes (Community Clinics only) appointment time changes as required in AlayaCare * Initiates Private Care Referral Form in AlayaCare and schedules initial Private Care visit with Manager, Private Care * Communicates effectively with all members of the health care team, LHIN and other external care partners * Communicates complex patient/client information and situations to the appropriate Supervisor/Manager * Effectively communicates changes and/or information to team members * Updates client information into the electronic health record in AlayaCare * Maintains an accurate and confidential filing system POSITION REQUIREMENTS: * Minimum 1 to 2 years office and customer service experience * One year Community College, Business Administration Program or equivalent. * Strong communication and interpersonal skills. * Effective listening skills. * Working knowledge of Microsoft Office and AlayaCare. * Knowledge of the organization and services. * Good organizational skills. * Proven ability to multi-task and meet deadlines. * Demonstrated ability to work independently and collaboratively as a team member. Must be legally eligible to work in Canada Acclaim Health is an equal opportunity employer and is actively working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger - and our care more effective - when it includes people of equity-seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status. Please note - only those applicants selected for interview will be contacted. Should you require accommodation during the recruitment and selection process, please inform human resources so we can ensure your equal participation in this process

The specialist handles incoming calls, resolves customer service issues, and manages patient scheduling and cancellations. They are also responsible for updating electronic health records and coordinating with the healthcare team.

Candidates need 1 to 2 years of office and customer service experience and a one-year Community College program in Business Administration or equivalent. Proficiency in Microsoft Office and AlayaCare is required.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Telephone Communication
• Conflict Resolution
• AlayaCare
• Microsoft Office
• Interpersonal Skills
• Active Listening
• Organizational Skills
• Multi-tasking
• Collaborative Teamwork

• Customer Service & Support
• Healthcare
• Administrative

Formation minimale

Diplôme collégial

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine