ServiceNow Platform Architect :Toronto, ON (Hybrid) : Full time permanent

Job Role : ServiceNow Platform Architect Location : Toronto, ON (Hybrid) Job Type : Full time Permanent Salary range : CAD $130K/year+Benfits . Job Description Required Skills: Total Experience: 4-6 years Role Description: Job Summary • We are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers. • The primary purpose of this role is to ensure customers realize the full value of their ServiceNow investment. • The Platform Architect will guide customers in identifying and sequencing the adoption of capabilities that align with their business outcomes, delivering value quickly and sustainably, and ensuring the long-term health and scalability of their platform. • This is an advisory role focused on shaping the customers platform strategy and direction, achieved through expert guidance rather than direct implementation. Key Responsibilities • Architectural Advisory Translate customer business objectives into a coherent platform strategy. • Guide customers in defining their platform roadmap, sequencing workflow adoption, and conducting solution design reviews. • Platform Health Governance Lead technical governance discussions to establish frameworks that prevent platform health degradation over time. • Interpret platform health reports and advise on remediation plans for maintainability, performance, security, and upgradeability. • Risk Management Proactively identify, track, and assess risks across architectural, technical, and platform health dimensions. • Advise customers on mitigation strategies to ensure risks are managed before they become incidents. • Customer Engagement Build and maintain strong relationships with customer stakeholders, from technical teams to senior leadership. • Facilitate architectural reviews, executive conversations, and workshops. • Technical Expertise Demonstrate platform capabilities and guide customers through ServiceNow functionality. • Maintain deep expertise in a few core areas while having broad knowledge across the entire ServiceNow platform. • Strategic Conceptual AI Expertise Guide customers in adopting AI capabilities on the ServiceNow platform, including advising on how these capabilities fit within their broader organization.

The Platform Architect serves as a strategic advisor to help customers maximize their ServiceNow investment through roadmap planning and solution design. They are responsible for maintaining platform health, managing technical risks, and guiding the adoption of AI capabilities.

Candidates must have 4-6 years of experience and deep expertise in the ServiceNow platform. The role requires the ability to translate business objectives into technical strategies and lead governance discussions with senior leadership.

• Benefits

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• ServiceNow Platform Architecture
• Platform Strategy
• Technical Governance
• Risk Management
• Solution Design
• AI Implementation
• Stakeholder Management
• Platform Health Monitoring
• Roadmap Planning
• Architectural Advisory

• Software
• Technology
• Consulting
• Management & Leadership
• Data & Analytics

Expérience minimale

5+ ans

Postuler avant le

23 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte