Game Facilitator (Store Associate)

#EnterTheGame - Activate, coming soon to London, Ontario Activate: What We Do Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat. ▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in. Position Overview Enter The Role 📱 You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world class experience. The environment is fast paced and high energy - it's perfect for those who are confident, social, and ready to jump into the action. If you love facilitating fun, tackling technical challenges, and levelling up the customer experience, you will thrive in this role. This job posting is for an existing vacancy. This is a part-time, permanent position at our London store located at 3198 Wonderland Road S, London, Ontario, N6L 1A1. Responsibilities/Accountabilities Game Facilitation Be professional in thought, language, and action Exemplify excellence in facilitation, giving customers a great experience Brief new groups thoroughly but concisely prior to the start of their experience Observe customers in the gaming area and provide an explanation, if necessary Participating with customers in games if needed to ensure customers have an excellent experience Monitor and be attentive to game play, giving timely aid as necessary Handle any malfunctions with support of leader Maintain a clean and comfortable work environment Check-In Facilitation Warmly greet customers when entering or leaving establishment Verify appointment times and explain the check-in process Handle cash, debit, credit, or gift card transactions with customers Issue receipts, and wristbands Answer customer inquiries and involve a leader if the answer is not sufficient Facility Maintenance Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc. Painting around the main facility, as needed Aiding Team Lead in checking inventory of merchandise Resetting and disinfecting wristbands Cleaning and disinfecting available lockers and lounge Notifying leader immediately of game failures or malfunctions Touching up equipment; gluing props, and other unskilled tasks Qualifications ✔️ 1 year of customer service experience is considered an asset Must be flexible and available to work evenings, weekends, and holidays Strong communication skills, multi-tasking, and time management skills Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability) Perks That Power Our People 🪙 Competitive wage with incremental pay increase Group retirement plan (after eligibility period) Employee assistance program (EAP) Level up your career with growth opportunities Ongoing learning and training with a focus on technology and innovation Free game play and employee discounts Fun and dynamic work environment Casual and comfortable dress code On-site parking Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [email protected] which is an email monitored for this purpose. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Guide players through check-in and support them during gameplay to ensure a world-class experience. Maintain the facility's cleanliness and handle basic equipment maintenance and malfunctions.

Candidates should have at least one year of customer service experience and be highly energetic and social. Flexibility to work various shifts, including evenings, weekends, and holidays, is required.

• Group Retirement Plan • Employee Assistance Program (EAP) • Career Growth Opportunities • Ongoing Learning And Training • Free Game Play • Employee Discounts • On-site Parking

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Communication Skills
• Multi-tasking
• Time Management
• Cash Handling
• Game Facilitation
• Facility Maintenance
• Conflict Resolution

• Sports & Recreation
• Customer Service & Support
• Hospitality
• Retail

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine