Manager, Digital Operations

Résumé du poste

The role focuses on optimizing eCommerce operations and managing platform enhancements to improve the digital consumer journey. Key duties include defining business KPIs, monitoring platform performance, and serving as the primary contact for operational escalations.

Détails du poste

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION Join our team as a Platform Operations Manager and play a key role in delivering exceptional digital experiences for millions of consumers. In this role, you will connect business and technology teams, optimize eCommerce operations, and help shape the future of our digital platforms. You will represent the local market, influence global initiatives, and ensure every platform enhancement contributes to a seamless consumer journey and strong business performance. BUSINESS KPI DEFINITION & OPERATIONAL EXCELLENCE Partner with business and technology teams to define, measure, and optimize key performance indicators that drive success. Use operational insights and performance data to identify trends, opportunities, and areas for improvement. Support the development of best practices, governance standards, and monitoring frameworks across global platforms. Enhance workflows, business rules, and platform configurations to improve operational effectiveness. ENHANCEMENT & INITIATIVE MANAGEMENT Lead platform enhancement initiatives and operational projects with local and global partners. Evaluate business needs, develop recommendations, and prioritize opportunities with measurable impact. Align stakeholders on objectives, timelines, and expected outcomes. Collaborate across functions to deliver meaningful platform improvements that support strategic goals. PLATFORM MONITORING & OPERATIONAL SUPPORT Serve as the primary contact for operational escalations, ensuring timely resolution of issues impacting the business or consumer experience. Oversee promotional campaign execution from configuration and testing through launch and validation. Monitor platform performance across key metrics, including conversion, checkout, payment processing, and fulfillment. Partner with technology teams to accelerate issue resolution and maintain platform stability. Ensure accuracy and governance of critical eCommerce data, configurations, and operational settings. SUBJECT MATTER EXPERTISE & STAKEHOLDER ENGAGEMENT Act as the go-to expert for eCommerce platform capabilities, processes, and enhancements. Collaborate with local and global teams to shape platform improvements and deliver business value. Share knowledge, document best practices, and contribute to operational excellence across the organization. Identify opportunities to expand platform functionality and improve the consumer experience. Knowledge Skills And Abilities Excellent communication and presentation skills with the ability to engage diverse audiences across a global organization. Strong analytical thinking with the ability to turn data into actionable insights. Knowledge of eCommerce platforms, digital operations, and online consumer journeys. Ability to simplify technical concepts and communicate them effectively to non-technical stakeholders. Strong organizational skills with the ability to manage multiple priorities and deliver results in a fast-paced environment. Requisite Education And Experience Minimum Qualifications University degree in Computer Science, Business, Marketing, or a related field, or an equivalent combination of education and experience. 3 to 4 years of experience in eCommerce, retail, or digital business environments. 2+ years of experience in a leadership capacity within a high-volume, consumer-facing online environment. Experience in order management, technical issue resolution, or product management is a plus. Working knowledge of web analytics tools such as Adobe Analytics, Amplitude, Quantum Metrics, or Grafana. Experience using Microsoft Excel, Word, and PowerPoint. WHY JOIN US This is an opportunity to shape the digital consumer experience, collaborate with talented teams around the world, and influence the future of one of the world's most recognized sports brands. Your expertise will help deliver innovative solutions, optimize platform performance, and create meaningful impact for athletes and consumers everywhere. APPLY NOW Ready to make an impact on a global stage? Bring your expertise, ideas, and perspective to a team that is redefining the future of sport and digital commerce. Apply today and take the next step in your career with the three stripes brand. THROUGH SPORT, WE HAVE THE POWER TO CHANGE LIVES. adidas offers a robust and progressive range of benefits, including: health and dental benefits, including prescription drug coverage, out of country coverage, short and long-term disability, basic life and AD&D insurance, and an Employee & Family Assistance Program. Employees are able to enroll in adidas’ Retirement Savings Plan with employer match. Qualifying employees are eligible for our education assistance program and fitness reimbursement program. Employees are eligible to earn an annual bonus based on both company and personal performance. We recognize the commitment of our employees by increasing vacation time with length of service. We also offer Service Awards & Service Time Off during milestone years, paid bereavement leave, and parental leave top-up to eligible employees. At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday. The is a remote role. The anticipated low and high end of the base pay range for this position is $100,000-$115,000. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, proficiency for the role. Though our teammates hail from all corners of the world, our working language is English. adidas is an equal opportunity employer. We encourage applications from all qualified candidates, including those with Disabilities, and will accommodate applicants’ needs, upon request, throughout all stages of the recruitment and selection process. If selected to participate in an interview, accommodations will be made available on request. Please inform the Recruiter of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

Ce que vous ferez

The role focuses on optimizing eCommerce operations and managing platform enhancements to improve the digital consumer journey. Key duties include defining business KPIs, monitoring platform performance, and serving as the primary contact for operational escalations.

Exigences

Candidates need a university degree in Computer Science, Business, or Marketing, with 3-4 years of experience in eCommerce or digital business. At least 2 years of leadership experience in a high-volume online environment and proficiency with web analytics tools are required.

Avantages

• Health Insurance • Dental Insurance • Prescription Drug Coverage • Out Of Country Coverage • Short-Term Disability • Long-Term Disability • Basic Life Insurance • AD&D Insurance • Employee & Family Assistance Program • Retirement Savings Plan With Employer Match • Education Assistance Program • Fitness Reimbursement Program • Annual Bonus • Vacation Time • Service Awards • Service Time Off • Paid Bereavement Leave • Parental Leave Top-Up

Compétences indiquées

• Operational Excellence · Souhaitée
• Gestion de projet · Souhaitée
• Stakeholder Management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• eCommerce Platform Management
• Digital Operations
• KPI Definition
• Stakeholder Management
• Analytical Thinking
• Web Analytics
• Operational Excellence
• Project Management
• Platform Monitoring
• Technical Issue Resolution
• Order Management
• Presentation Skills
• Adobe Analytics
• Amplitude
• Quantum Metrics
• Grafana

Domaines d’emploi

• Management & Leadership
• Retail
• Marketing
• Data & Analytics
• Sports & Recreation