Business Operations Associate

Résumé du poste

The Business Operations Associate is responsible for managing customer accounts, including collections and invoicing, while providing support for field office payroll and general inquiries. They act as a liaison for corporate policies and ensure high-level customer service for both internal and external stakeholders.

Détails du poste

Overview Aerotek Corporate has an opening for a Business Operations Associate at the corporate office in Mississauga, ON. Compensation Hourly - $47,000 CAD non-negotiable Bonus - up to $1,000 per quarter Department: Operations Support GroupReports to: Business Operations Supervisor Why Aerotek? Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. Working at Aerotek and why you will love it… At Aerotek, we prioritize inclusivity and foster a magnetic work environment that empowers our employees to achieve both personal and professional aspirations. By putting the people first, our corporate culture encourages employee engagement and enhances performance through comprehensive training and a positive culture. We promote exclusively from within, with the majority of our Recruiters advancing into our sales career path. Job Summary: Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is a proficient expert in the management and collection of customeraccounts, processing of contractor payroll and support of field offices. Qualities include: Building team and customer relationships, conflict resolution, professionalism, the ability to employ the Aerotek communication model as appropriate, and the ability to adapt to changes in the workplace. Essential Functions of the Business Operations Associate: Support liaison for general field office questions including but not limited to corporate policies, payroll,PeopleSoft issues, and spread and commissions Processing travel/payroll advances and adjustments for assigned field offices Auditing contractor payroll for assigned field offices Processing contractor expenses Management of customer accounts, including but not limited to invoicing, collections, customer service and working with client to resolve outstanding issueManagement of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues Making routine welcome and maintenance calls to clients Manage total accounts receivable with an Aging in excess of $3.5M Responsible for gathering the necessary data to assist Management with account specific decisions **specific job functions are dependent on team alignment within the department Qualifications: BA / BS degree in Business or Accounting preferred Ability to effectively work in a team oriented environment that is fair, open, honest, humble,competitive Thorough knowledge of business policies and account management practices Strong communication skills and work ethic Ability to balance daily workload through effective time management, prioritization and organizationalskills Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factorsaerotekcorp

Ce que vous ferez

The Business Operations Associate is responsible for managing customer accounts, including collections and invoicing, while providing support for field office payroll and general inquiries. They act as a liaison for corporate policies and ensure high-level customer service for both internal and external stakeholders.

Exigences

Candidates should possess a bachelor's degree in Business or Accounting and demonstrate strong communication and organizational skills. Proficiency in business policies, account management practices, and the ability to work effectively in a team-oriented environment are required.

Avantages

• Quarterly bonus

Compétences indiquées

• Service à la clientèle · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Account management
• Payroll processing
• Collections
• Invoicing
• Conflict resolution
• Time management
• Communication skills
• Data entry
• Auditing
• Organizational skills
• Professionalism

Domaines d’emploi

• Finance & Accounting
• Customer Service & Support
• Administrative
• Management & Leadership