Endpoint Specialist

Job Description On behalf of our client, Affinity is seeking an Endpoint Specialist to join their team in a hands-on technical role focused on endpoint engineering and frontline support. This role owns the configuration, deployment, and lifecycle of corporate end-user devices and workplace technology including desktops, laptops, mobile devices, printers, and meeting room technology within Digital Experience (DEX) standards. Success in this role means shorter provisioning times, higher device compliance, standardized configurations, fewer repeat hardware/access issues, and a growing layer of automation that makes endpoint management scalable. Responsibilities Build and maintain device configuration profiles, compliance policies, conditional access integration, and update rings for Windows and iOS devices, plus baseline security hardening so every managed device meets standards before an employee logs in. Package, test, and deploy end-user applications so installs are current, compatible, and require no manual IT intervention. Monitor device compliance and Windows Update rings across the estate; investigate and remediate non-compliant devices; report compliance metrics monthly to the DEX operational dashboard. Design and continuously improve automated device provisioning (deployment profiles, enrollment status pages, naming conventions) to minimize manual setup and reduce lead time. Manage the full device lifecycle — procurement coordination, configuration, refresh planning, warranty tracking, and secure decommissioning — and maintain an accurate device/peripheral inventory for audit and asset management. Administer mobile device enrollment, compliance, and App Protection Policies (MDM/MAM) to secure corporate data on managed devices while preserving a positive user experience. Own the end-user application catalogue, including Microsoft 365 Apps update channels and license assignment, and govern new software requests for security, compatibility, and licensing. Administer printer and peripheral infrastructure across offices, coordinating with vendors on service, firmware, and refresh cycles. Manage meeting rooms and AV technology, including Microsoft Teams Rooms — conducting proactive health checks and supporting new room installations with facilities and vendors. Provide Level 2/3 support for endpoint-related incidents and requests, resolving within SLA and documenting fully in ServiceNow. Partner with the Service Desk to build knowledge articles and escalation paths that improve first-call resolution and reduce unnecessary escalations. Own technical device delivery for onboarding, offboarding, and role/location changes, and contribute endpoint metrics to monthly DEX reporting for Service Operations Review. Qualifications Minimum 5 years of hands-on endpoint management experience in an enterprise Microsoft environment. Degree in Computer Science, Systems Engineering, or equivalent experience. Proficiency with Active Directory and Entra ID administration. Strong experience with Microsoft 365 Online administration, including SharePoint, Teams, and OneDrive. Advanced PowerShell scripting and automation skills. Strong written and verbal communication skills. Demonstrated ability to lead projects from concept through delivery, using a structured project management approach. Strong communication and stakeholder management skills — this role works daily with the Service Desk, security team, facilities, vendors, and senior leadership. Customer-service orientation, with experience supporting end users directly on hardware, application, and connectivity issues. ITIL Foundation certification and ServiceNow working knowledge is an asset. Microsoft Endpoint certifications: Endpoint Administrator Associate (MD-102), Administrator Expert (MS-102), M365 Fundamentals (MS-900), Teams Administrator Associate (MS-700) Working knowledge of networking design, network security, and VPN technology. Working knowledge of Operational Technology (OT): experience with building automation, BMS, or smart building integration. Affinity Earn Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/ About Affinity Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need. For more information on Affinity, please visit www.affinity-group.ca Job Number: 13865

The role is responsible for the configuration, deployment, and lifecycle management of corporate end-user devices and workplace technology. This includes maintaining security compliance, automating provisioning, and providing Level 2/3 technical support for endpoint incidents.

Candidates must have at least 5 years of enterprise Microsoft endpoint management experience and a degree in Computer Science or Systems Engineering. Proficiency in PowerShell, Entra ID, and M365 administration is required, with Microsoft Endpoint certifications being a strong asset.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Endpoint Engineering
• Microsoft 365 Administration
• PowerShell Scripting
• Active Directory
• Entra ID
• MDM/MAM
• Windows Deployment
• iOS Device Management
• ServiceNow
• ITIL
• Network Security
• AV Technology Management
• Asset Management
• Application Packaging
• Stakeholder Management
• Technical Support

• Technology
• Consulting
• Customer Service & Support
• Engineering

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

23 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level