Technician (I&R/Field Service)

America Fujikura Limited (AFL) is hiring customer-focused, sales-minded professionals to join our Canadian Operations as Residential Sales and Service Technicians (SSTs). This role is ideal for individuals who enjoy engaging with customers, building relationships, and recommending solutions that improve people’s day-to-day lives. While technical skills are part of the role, success is driven by your ability to connect with customers, understand their needs, and confidently recommend products and services to meet those needs. If you’ve worked in retail sales, wireless sales, electronics, hospitality, or service environments where upselling and customer engagement were key, this could be a great next step in your career. Job Description – Residential Sales and Service Technician (SST) Customer & Sales-Focused Role | TELUS Products & Services Location: Vancouver Island, Parksville, Duncan area. What You’ll Do As a Sales and Service Technician with AFL, you’ll act as a trusted AFL brand representative, delivering both technical service and value-driven recommendations to customers inside and outside their homes. Your responsibilities will include: Installing and repairing equipment related to home networking and connectivity. Engaging customers in consultative conversations to understand their needs. Recommending and selling products and services, including: High-speed Internet & Optik TV Home networking and Wi-Fi solutions Smart home security and connected-home services Streaming and entertainment packages Identifying opportunities to enhance the customer experience through add-on services Educating customers on available promotions, bundles, and future-friendly home (FFH) solutions Meeting performance expectations across various key performance indicators (KPIs) including value generation and professional sales advising. Taking ownership of your learning by staying current on relevant products, services, and offers Delivering a professional, safe, and positive experience on every visit What We’re Looking For Customer & Sales Mindset Strong customer service and relationship-building skills Comfortable with solutions-based / consultative selling Confident making recommendations that add value to the customer experience Experience upselling products or services is a strong asset Adaptability & Independence Self-motivated and able to work independently with minimal supervision Comfortable multitasking in fast-paced, customer-facing environments Strong communication skills (spoken and written English required) Physical & Technical Aptitude Willing and able to perform physically demanding work, including: Lifting up to 60 lbs Climbing ladders and poles Working in confined spaces and varied weather conditions Comfortable using tools and learning technical processes (training provided) Schedule & Availability Flexible to workdays, evenings, and weekends as required Qualifications Minimum Grade 11 Math Strong computer skills Valid Class 5 Driver’s License with clean abstract Ability to work from heights in various weather conditions during the day and evenings Legally eligible to work full-time in Canada (Work Permit, Visa, Permanent Resident, or Canadian Citizen) Willing to undergo background checks and obtain a Security Alarm Installer License Previous experience in sales or customer service is a strong asset Technical or telecommunications experience is preferred but not required Why Join AFL? Represent a trusted, national brand Competitive unit-based (piece-rate) pay structure Earn additional income through sales and upselling incentives Annual merit increases based on performance Steady, year-round work—including winter months Best-in-class training and professional development Supportive, diverse, and safety-focused team environment Career growth opportunities in a rapidly evolving industry Ready to Join Us? If you’re passionate about customer experience, sales, and technology, we want to hear from you. AFL offers a unique opportunity to build a rewarding career where relationship-building and performance are recognized and rewarded. We welcome diversity and encourage individuals of all backgrounds to apply! We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process, contact [HR contact information]. We are an equal opportunity employer and value diversity, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

The technician will install and repair home networking and connectivity equipment while providing consultative sales recommendations to customers. They are responsible for delivering a professional, safe, and positive experience during every service visit.

Candidates must have a valid Class 5 Driver’s License, strong computer skills, and the physical ability to lift 60 lbs and work from heights. A minimum of Grade 11 Math is required, and previous experience in sales or customer service is considered a strong asset.

• Competitive unit-based pay structure • Sales and upselling incentives • Annual merit increases • Professional development • Training

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Consultative selling
• Upselling
• Relationship building
• Home networking
• Technical troubleshooting
• Installation
• Communication
• Multitasking
• Problem solving
• Sales advising

• Customer Service & Support
• Sales
• Trades
• Technology
• Security & Safety

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine