Field Engineer

About the role AGent has an immediate opening for a world-class Senior Field Engineer who is passionate about hardware, energy markets, and what customers need to succeed. You are intellectually curious, detail-oriented, and solution-focused. You are someone who thrives in a fast-paced, customer-centric technical environment where no two projects look exactly alike. The objective of this role is to ensure every generator we onboard is set up with the correct hardware and software to become a reliable, revenue-generating asset. You will serve as the project manager for all hardware onboarding and upgrade projects. You will work across AGent's internal teams, customers, third-party contractors, and utilities to ensure strong communication among all stakeholders and on-time project completion. This is primarily a project management and technical oversight role, but you should be comfortable getting hands-on with installations when the situation calls for it. More importantly, this is a ground-floor opportunity: you will help build the protocols, systems and contractor network to help the team scale field operations faster every year. Responsibilities Project Management & Onboarding Manage all project phases for every generator onboarded in your assigned region onto the AGent platform: from kickoff through validation and go-live Lead kickoff activities with each customer and build a tailored project plan for every facility Serve as the connective tissue across all stakeholders, customers, utilities, third-party contractors, and internal AGent teams, ensuring clear communication and timely delivery at every phase Validate hardware connectivity and platform integration for each facility, ensuring every asset is healthy and market-ready Build and continuously improve kickoff meeting and onboarding project protocols that allow the team to deploy projects faster year over year Technical Leadership & Customer Success Serve as the technical SME for customers throughout the onboarding process and beyond; defining and building project plans with confidence and clarity Maintain a customer-centric approach across all project phases, ensuring customers feel supported and informed at every step Act as a technical advisor to the GTM team: helping Sales understand hardware requirements, customer site considerations, and onboarding timelines Own relationships with critical utility members and build the trusted contractor network AGent relies on in the field Hardware Operations & Alerting Ensure customer generators remain connected, maintained, and healthy after onboarding. Our objective is to have a portfolio of reliable assets that perform when markets call Build an alert system with the engineering team to proactively surface hardware or connectivity issues before they affect performance Support the hardware alerting protocol including repair cases, troubleshooting workflows, and resolution tracking Cross-Functional Partnership & Scaling Work closely with the field engineering team and engineering team to continuously improve AGent's hardware and software products and expand field hardware options Help build the systems and protocols that allows field operations to scale Qualifications Required Electrical engineering degree or equivalent hands-on field experience 3+ years of project management experience managing multiple projects and stakeholders simultaneously Experience working with utilities: you understand how they operate and have built relationships within them Deep experience with generator sets (gensets) and their automatic transfer switches (ATS) Willingness to travel 25-40% of the month depending on the season Demonstrated aptitude for troubleshooting and creative problem solving in the field Exceptional attention to detail and strong self-initiative: you don't wait to be told what needs to happen next Ability to communicate complex technical concepts clearly, both verbally and in writing Comfortable working independently in a remote environment with a high degree of autonomy Valid driver's license and willingness to travel to customer sites as needed Preferred Experience in the virtual power plant, distributed power plant, or DER aggregation industry Familiarity with wholesale energy market participation and the operational requirements it creates for field assets Experience building contractor networks or vendor relationships in the field Located in Texas, Louisiana, Mid West or the Mid Atlantic. Proximity to key customer sites is a meaningful advantage Benefits Competitive base salary, performance bonus, and early-stage equity 100% employer-paid Health, Dental, and Vision premiums for full-time employees Two health plan options: traditional plan with FSA, or HDHP with company-funded HSA Basic Term Life Insurance + voluntary insurance options Flexible PTO Fully remote — work from anywhere in the U.S. Direct access to the founding team and real ownership of your work from day one A front-row seat to the energy transition

Manage the end-to-end project lifecycle for generator onboarding, including hardware installation, software integration, and stakeholder coordination. Serve as a technical subject matter expert to ensure asset health, market readiness, and proactive troubleshooting for the company's energy portfolio.

Requires an electrical engineering degree or equivalent field experience with at least 3 years of project management background. Candidates must have deep expertise in generator sets and automatic transfer switches, along with the ability to travel 25-40% of the time.

• Competitive base salary • Performance bonus • Early-stage equity • 100% employer-paid Health, Dental, and Vision premiums • FSA • HSA • Basic Term Life Insurance • Flexible PTO • Fully remote work

• Analyse de donnéesSouhaitée
• CommunicationSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Project management
• Electrical engineering
• Generator sets
• Automatic transfer switches
• Hardware troubleshooting
• Utility relations
• Technical leadership
• Stakeholder management
• Field operations
• System integration
• Hardware connectivity
• Energy markets
• Customer success
• Vendor management
• Data analysis
• Communication
• Intellectual Curiosity
• Customer Centricity
• Customer Success Management
• Workflow Management
• Energy System Transition
• Technical Leadership
• Valid Driver's License
• Electrical Engineering
• Creative Problem Solving
• Project Planning
• Energy Market
• Sales
• Project Management
• Operations
• Proactivity
• Troubleshooting (Problem Solving)
• Vendor Relationship Management
• Wholesaling
• Network Switches
• Solutions Focused
• Detail Oriented

• Engineering
• Energy
• Management & Leadership
• Technology
• Customer Service & Support
• Field Engineer
• Hardware Engineer (General)
• Electronics Engineers
• Computer Hardware Engineers

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine