Customer Engagement Lead - Service Operations

Bring your energy to Aggreko as The Customer Engagement Lead in Edmonton, Vancouver, Brampton, other locations as required. Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades. What you’ll do: responsible for strengthening customer relationships by improving the end-to-end customer experience through operational excellence, proactive engagement, and continuous improvement. Develop and maintain strong relationships with key customers, acting as a trusted advisor and primary escalation point for service-related opportunities. Proactively engage customers to understand business needs, measure satisfaction, gather feedback, and identify opportunities to improve value delivered. Lead customer reviews, feedback discussions, and action plans to strengthen partnerships and retention. Identify trends in customer concerns and translate insights into operational improvements. Partner with operations teams to improve processes, service consistency, responsiveness, and customer outcomes. Collaborate with leaders to resolve customer challenges and drive sustainable solutions. Support change initiatives that impact customer experience and operational performance. You are: 5+ years of experience in customer success, operations, account management, service delivery, or a related field. Strong understanding of operational processes and how they impact customer outcomes. Proven ability to build relationships with customers and internal stakeholders at all levels. Experience using data and insights to identify opportunities and drive improvements. Strong problem-solving, communication, and influencing skills. Ability to manage multiple priorities in a fast-paced environment. Demonstrated ability to lead initiatives without direct authority. Here’s what you’ll get: Competitive compensation package Annual bonus program tied to company and individual performance (Bonus Plan – NAM 10% Annual) No cost medical plan option available Paid training programs Career growth opportunities and tuition reimbursement Safety-focused culture Our people are can-do, positive, resilient and persistent. If that feels like you, apply now and build your career with the people bringing energy to the world #LI-NC1 Equal employment opportunity We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers. We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. No two days are the same. We work in dynamic environments and offer a wide range of opportunities for motivated people to enrich their lives and communities. If you are prepared to give us your best, you can learn and grow quickly. We are building a culture and an environment where everyone can be at their best. We encourage everyone to be themselves at work because we know that’s how we achieve our potential. Join us, bring your energy, and grow your career.

The role focuses on strengthening customer relationships by improving the end-to-end customer experience through operational excellence and proactive engagement. The lead will act as a trusted advisor and primary escalation point to drive sustainable solutions and operational improvements.

Candidates need 5+ years of experience in customer success, operations, or account management. Strong skills in relationship building, data-driven decision making, and leading initiatives without direct authority are required.

• Competitive Compensation Package • Annual Bonus Program • Medical Plan Option • Paid Training Programs • Career Growth Opportunities • Tuition Reimbursement

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Success
• Operations Management
• Account Management
• Service Delivery
• Relationship Building
• Data Analysis
• Problem Solving
• Communication
• Influencing Skills
• Stakeholder Management
• Continuous Improvement
• Operational Excellence

Expérience minimale

5+ ans