Help Desk Operator (Contract)

DESCRIPTION You are customer-centric with an ability to act as a mentor among your peers. Of course, you also deliver consistent results by aligning yourself with Agricorp’s core qualities and values. Agricorp is looking for a Help Desk Operator who is results oriented, customer-focused and a strong communicator, to be part of Agricorp’s Network & Infrastructure Services team, within the Information Technology Services division. THE ROLE The Help Desk Operator is responsible to provide first level technical support for Agricorp’s desktop computing environment as well as the recording and dispatching of all system requests funneled through the Help Desk team. In addition, the Help Desk Operator is responsible for initial problem ticket assessment and triage to determine priority level of requests and escalations. In this role you will: * Provide support to Agricorp’s Help Desk by managing the Help Desk phone and email account * Create, configure and delete user accounts on both Active Directory and Windows platforms * Provide first-level support to in-house and remote employees * Assist with the installation and configuration of laptops * Support workstation software including patches, Internet connectivity, operating systems and normal business applications * Maintain inventories including computers, telephony and software Job Status: 12 month contract – posting is for an existing vacancy Salary: $24.92/hr - $29.31/hr Work status: Full time in office Location: Guelph, Ontario QUALIFICATIONS * Diploma or degree in the Information Technology field or equivalent experience * Minimum 1-2 years of relevant experience * A+ certificate in hardware and basic operating systems * Intermediate knowledge of all Microsoft-related products * Customer service experience in a technical position KEY COMPETENCIES * Achieving Quality Results– Attends to the task at hand to minimize errors and provide consistent delivery of work to the highest possible standard. Committed to continuous improvement in order to create an environment leading to efficient and effective results * Analytical Thinking– Uses facts and available information to develop logical assumptions. Differentiate between important and unimportant details, recognizes inconsistencies between facts and/or data, and draws correct inferences from information. * Client Focus– Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect. * Critical Judgment, Decision Making and Problem Solving– Makes the best decision, in a timely manner, based upon a combination of analysis, knowledge, experience and judgment. Based on the situation, decides the best course of action, implements the solution, and follows up to see how it’s working. Asks good questions and looks beyond the obvious; uses logic and analytical methods to understand why problems occur. * Initiative– Proactively identifies and handles issues and situations to take action; seizing opportunities when they arise. * Planning and Organizing– Effectively plan and organize time and resources to prioritize work to effectively meet objectives. * Teamwork & Collaboration – Works cooperatively within teams to build effective relationships and accomplish goals. Shares expertise and actions that respect the needs and contributions of others. Helps to create and maintain trust within the team. BACKGROUND Agricorp, an agency of the government of Ontario. Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience. Agricorp helps grow Ontario agriculture. We underwrite $6-8 billion in risk each year. The agency was established in 1997, and since then we’ve made over $8 billion in payments to farmers when they needed it most. APPLY ONLINE Please advise if you require accommodation during the recruitment process. Please submit your application for this position by July 10, 2026. We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.

Provide first-level technical support for desktop computing environments and manage the Help Desk phone and email accounts. Responsible for recording, dispatching, and triaging system requests to determine priority and escalation levels.

Requires a diploma or degree in Information Technology or equivalent experience with 1-2 years of relevant experience. Must hold an A+ certificate and possess intermediate knowledge of Microsoft products and technical customer service.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Active Directory
• Windows Platforms
• Laptop Configuration
• Software Patching
• Inventory Management
• Customer Service
• Problem Triage
• Analytical Thinking
• Critical Judgment
• Planning and Organizing
• Teamwork
• Collaboration
• Communication
• Microsoft Products
• Hardware Troubleshooting

Formation minimale

Baccalauréat

Expérience minimale

0+ ans