Airbnb is a community based on connection and belonging.
San Francisco, CA
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays, experiences and services that make it possible for guests to connect with communities in a more authentic way.
Télétravail · Canada
The Senior Director of Quality will lead the end-to-end quality program for high-volume community support, establishing a unified operational model and leveraging AI tools. They are responsible for driving strategic quality initiatives, managing global partner performance, and fostering a culture of continuous improvement.
Télétravail · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Quality Manager will lead the AirCover quality program, establishing operational frameworks and executing quality strategies to ensure accuracy and defensibility of decisions. They will oversee global quality assessments, conduct root cause analysis, and drive the adoption of automated QA and AI tools to improve performance.
Télétravail · Canada
Provide premium support to Airbnb hosts and guests to ensure high-quality experiences. Facilitate authentic connections and resolve issues to maintain community standards.
Télétravail · Canada
The Complex Claims Manager will identify, investigate, and manage risk strategies to resolve significant and complex loss claims. They will collaborate with internal and external stakeholders, including legal and insurance partners, to ensure compliance and effective resolution of claims.
Télétravail · Canada
Provide end-to-end premium support to Airbnb community members, including the luxury segment, across multiple communication channels. Manage complex cases, ensure high-quality resolutions, and maintain strong relationships with users while collaborating cross-functionally.