Counter Sales Associate 2

Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Customer Service/Inside Sales Representative position for our Branch Operations group. The CSR/ISR sells the organization’s products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. Why work with us? * Training programs are available to help guide team members and develop new skills * Growth Opportunities - there is immense opportunities to grow your career * You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. Responsibilities may include: * Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls for existing and lost customer accounts. * Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products. * Provide excellent customer service via walk-ins, phone calls and e-mails. * Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered. * Recommend alternate products based on cost, availability or specifications as needed. * Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. * Generate new and repeat sales by providing product and technical information in a timely manner. * Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. * Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the showroom stock as needed. * Assist customers with warranties and returns. * Collaborate with the Branch Manager to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments. * Daily processing of cash drawer, end of shift count of money. prepare deposit slip and place in safe. * Periodically reach out to customers to determine satisfaction with the organization, products, and services * Monitor competitive activity and trends within territory. * Maintain records and prepare reports on sales activities. * Expand knowledge of HVAC products and keep current with latest trends within the industry. * Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. * Understand and follow work instructions, operating procedures, and company policies. * May travel to customer location to follow-up, make presentations or perform demonstrations. * Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift. * Perform additional tasks as assigned. Knowledge & Skills: * Knowledge of HVAC equipment / products is preferred. * General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications. * Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email. * Positive, professional attitude, handling difficult customers with ability to diffuse negative situations. * Developing rapport and effective listening skills * Phone etiquette and e-mail etiquette * Professionalism – patience, poise, and tact * Ability to deal with high volume customer traffic. * Effective verbal skills – must be able to explain fairly technical parts information clearly. * Written skills – must be able to effectively and timely communicate via e-mail with customers and accurately input orders. * Effective organizational skills and time management skills including ability to prioritize and multi-task. * High level of attention to detail and accuracy. * Ability to establish positive working relationships with internal and external customers and employees. * Ability to use good judgement and strong work ethics and integrity on the job. * Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner. * Ability to understand and follow procedures, work instructions and company policies Experience: * 5+ years of progressive sales and customer service experience preferred * 5+ years in the HVAC industry preferred Education: * High School diploma or GED equivalent, some college preferred * HVAC certification preferred Physical Requirements/Work Environment: * Must be able to perform essential responsibilities with or without reasonable accommodations Pay Range: $24.50-27.50 Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

The associate will manage inside sales and customer service duties, including processing orders, providing technical product information, and maintaining showroom inventory. They will also collaborate with the branch team to resolve customer issues and conduct outbound sales calls to support territory growth.

Candidates should have at least 5 years of experience in sales and the HVAC industry, along with strong communication and organizational skills. Proficiency in Microsoft Office and the ability to operate a forklift are required for this role.

• Training programs • Growth opportunities

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Inside sales
• HVAC product knowledge
• Order processing
• Relationship management
• Communication
• Problem resolution
• Time management
• Multi-tasking
• Attention to detail
• Microsoft Office
• Database applications
• Forklift operation
• Inventory management
• Cash handling
• Report Writing
• Inside Sales
• Outbound Calls
• Rapport Building
• Tactfulness
• Patience
• Relationship Management
• Professionalism
• HVAC Certification
• Organizational Skills
• Order Entry
• Ethical Standards And Conduct
• State Regulations
• Microsoft Excel
• HVAC
• Cash Register
• Customer Service
• Cycle Counting
• Database Application
• Sales
• Forklift Truck
• Warehousing
• Problem Solving
• Listening Skills
• Microsoft Outlook
• Multitasking
• New Product Development
• Operations
• Order Processing
• Payment Processing
• Telephone Skills
• Presentations
• Sales Process
• Showrooms
• Time Management

• Sales
• Customer Service & Support
• Logistics
• Trades
• Manufacturing
• Counter Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

Formation minimale

Études secondaires

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine