Technical Trainer 3

The Technical Trainer provides product and technical training support to internal and external customers.  Responsible for ensuring customer satisfaction through training and providing satisfactory customer technical support. Position Responsibilities may include: • Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications • Work with subject matter experts to develop or enhance curriculum as required • Prepare training facility and lab prior to training classes • Maintain training material inventory at assigned location • Maintain training facility standards, including equipment and tools • Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals • Provide training support, including communication, promotion and coordination of product and technical training • Acts as a liaison between sales, product marketing, service, and training • Assist at educational or industry conferences; ability to present at conferences • Perform additional projects/duties to support ongoing business needs. • Audit technical trainers 1&2 and experienced independent trainers. Nature & Scope: • Applies advanced knowledge of job area typically obtained through advanced education and work experience • Manages projects and processes while working independently and with limited supervision • Coaches and reviews the work of lower-level professionals • Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions Knowledge & Skills: • Experience training in the technical service field • Proficiency with MS Office (Outlook, Word, Excel and PowerPoint) • Knowledge of HVAC products and controls • Knowledge of management systems is a plus • Proven track record of success in service and customer service • Excellent written and verbal communication skills • Excellent presentation and facilitation skills • Ability to interact with students of varied backgrounds • Ability to effectively present information and respond to questions from management, students and customers • Ability to interact effectively with internal and external customers; builds long-term business relationships; represents the Company’s brand to all customers • Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures • Ability to write reports, business correspondence and develop course curriculum • Ability to anticipate and solve practical problems and resolve issues • Customer focus – proactively finds ways to exceed customer needs • Detail-oriented, well organized • Ability to work in a team environment and take initiative individually • Ability to apply good judgment, strong work ethic, and integrity on the job. Experience: • 8+ years of experience with HVAC installation, commissioning, service and maintenance • 8+ years facilitating product and technical training Education/Certification: • HVAC degree or certification • Bachelor’s degree in Engineering, or related field, preferred People Management: No Physical Requirements / Work Environment: • Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: MANAGER, TECHNICAL TRAINING The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.

The Technical Trainer facilitates product and technical training for internal and external customers, covering installation, commissioning, and troubleshooting. They are also responsible for developing curriculum, maintaining training facilities, and auditing lower-level trainers.

Candidates must have over 8 years of experience in HVAC service and technical training facilitation. A professional HVAC certification or a Bachelor's degree in Engineering or a related field is required or preferred.

• Service à la clientèleSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Training
• Curriculum Development
• HVAC Installation
• Commissioning
• Troubleshooting
• MS Office
• Presentation Skills
• Facilitation
• Customer Service
• Technical Support
• Project Management
• Coaching
• Written Communication
• Verbal Communication
• Relationship Building
• Technical Writing
• Report Writing
• Technical Procedure Compliance
• People Management
• State Regulations
• Strong Work Ethic
• Microsoft Excel
• HVAC
• Auditing
• Business Correspondence
• Management
• Communication
• Sales
• Microsoft Outlook
• Microsoft Office
• Microsoft PowerPoint
• Presentations
• Proactivity
• Product Marketing
• Sales Training
• Technical Services
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Coordinating
• Teamwork
• Detail Oriented

• Education
• Engineering
• Trades
• Customer Service & Support
• Manufacturing
• Technical Trainer
• Training and Staff Development Professionals
• Training and Development Specialists

Formation minimale

Diplôme professionnel

Expérience minimale

10+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine