Customer Service Representative - Marine & Protective Yacht

About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together. For more information please visit www.akzonobel.com © 2024 Akzo Nobel N.V. All rights reserved.Hours and Work Location Location: Edmonton, AB Hours of Work: 8:00 AM to 4:30 PM Total Compensation Annual Salary: $55,000.00 to $60,000.00 Bonuses: Annually Comprehensive Health & Wellness Benefits: Drug, medical, dental and life insurance coverage Paramedical services (including massage therapy) Access to telemedicine and Employee Assistance Program (EAP) Physical fitness reimbursement Pension Plan: after 6 month waiting period. Time Off: 3 Weeks of vacation 5 personal/sick days 3 company determined days off (Floater days) About the Role Join AkzoNobel’s MPY (Marine, Protective & Yacht Coatings) team in Edmonton, Alberta as a Customer Service Representative! In this key role, you will support both internal and external customers and play at the heart of our order fulfillment process, helping us deliver innovative coating solutions to our valued clients.Key Responsibilities Order Management: Accurately process customer orders, send confirmations, communicate delays, and collaborate with manufacturing, purchasing, logistics, and sales teams. Issue Resolution: Investigate and resolve customer complaints, claims, and questions efficiently and professionally. Customer Support: Handle inquiries from internal and external customers via phone, email, or in person. Administrative Support: Maintain customer records, update pricing, track short payments, generate reports, and forward sales leads. Sales Support: Assist with Request for Proposal (RFP) and quote responses and convert inbound prospect calls into sales opportunities. What You Bring Experience: 3–5 years in customer service or sales support, preferably in a B2B or manufacturing environment. Education: High School Diploma or equivalent. Communication: Excellent written and verbal communication skills, with strong attention to detail and professionalism. Computer Skills: Proficient with Microsoft Office (Excel, Word); Experience with AI is an asset. SAP experience is an strong asset. Organization: Proven ability to multi-task and manage changing priorities. Relationship Building: Friendly, proactive, and skilled at building positive relationships with customers and colleagues. Why AkzoNobel & MPY At AkzoNobel, you’ll join a diverse, inclusive, and supportive team in Burnaby. In the MPY business unit, your work directly supports leading industries in marine, protective, and yacht coatings. We value your ideas, offer opportunities for growth, and are committed to your success.This posting is for an existing vacancy. AkzoNobel is committed to fostering an inclusive and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made. If you require information in a format that is accessible to you, please contact [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Requisition ID: 54810 #LI-KT1

The Customer Service Representative will manage the order fulfillment process, including processing orders, communicating delays, and collaborating with internal departments. They will also handle customer inquiries, resolve complaints, and provide administrative and sales support.

Candidates must have 3-5 years of experience in customer service or sales support, preferably within a B2B or manufacturing environment. A high school diploma is required, along with proficiency in Microsoft Office and strong communication skills.

• Drug insurance • Medical insurance • Dental insurance • Life insurance • Paramedical services • Massage therapy • Telemedicine • Employee Assistance Program • Physical fitness reimbursement • Pension plan • Vacation • Sick days • Floater days

• SAPSouhaitée
• Service à la clientèleSouhaitée
• Administrative SupportSouhaitée
• Souci du détailSouhaitée
• Microsoft ExcelSouhaitée
• CommunicationSouhaitée
• Multi-TaskingSouhaitée
• issue resolutionSouhaitée
• Microsoft OfficeSouhaitée
• Saisie de donnéesSouhaitée
• Microsoft WordSouhaitée
• Relationship BuildingSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Order management
• Customer service
• Issue resolution
• Administrative support
• Sales support
• Microsoft Office
• Excel
• Word
• SAP
• Communication
• Multi-tasking
• Relationship building
• Attention to detail
• Professionalism
• Data entry
• Order Management
• Sales Support
• Administrative Support
• Sales Prospecting
• Microsoft Excel
• Artificial Intelligence
• Customer Support
• Business To Business
• Customer Service
• Textiles
• Computer Literacy
• Employee Assistance Programs
• Sales
• Order Fulfillment Management
• Physical Fitness
• Innovation
• Problem Solving
• Multitasking
• Order Management Systems
• Purchasing
• Relationship Building
• Request For Proposal
• SAP Applications
• Telehealth
• Verbal Communication Skills
• Customer Complaint Resolution
• Detail Oriented

• Customer Service & Support
• Manufacturing
• Administrative
• Logistics
• Sales
• Customer Service Representative Manager
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine