Administrative Support II

Your Opportunity: Working under the general supervision and guidance of the Supervisor, Switchboard and Patient Information, this position is responsible to provide accurate general information to the public and staff over the telephone and in person at the Information Desks in various locations. As a first point of contact, this position serves as an ambassador for the organization, demonstrating professionalism and always exhibiting traits of courtesy, caring, compassion and respect. Essential functions of the position: Greets visitors to the site and provides appropriate information on patient location. Assists patients in determining the location of appointments. Provides directions both verbally and through the use of maps and communicates directions in a pleasant courteous manner. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. All responsibilities are performed in strict accordance with the Health Information Act (HIA), Access to Information Act (ATIA), and Protection of Privacy Act (POPA), as well as AHS policies regarding confidentiality and information security. Consistently follows Alberta Health Services Information Privacy and Information Security policies. Performs other related duties as assigned by the supervisor. Assigned duties will be a combination of above and may vary dependent upon site, role and shift. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20lbs. This department has a work alone policy in place as many shifts are worked independently. CARES – our values guide what we do as individuals and professionals every day. Description: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. Transition Company: Health Shared Services Classification: Administrative Support II Union: AUPE GSS Unit and Program: Patient Information Primary Location: U of A Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 01-SEP-2026 Employee Class: Casual/Relief Date Available: 11-SEP-2026 Hours per Shift: Varies Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings, Weekends Days Off: Other Minimum Salary: $24.28 Maximum Salary: $29.51 Vehicle Requirement: Not Applicable Required Qualifications: Completion of Grade 12 or equivalent. Additional Required Qualifications: Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook) required. Minimum six (6) months recent customer service/public relations or receptionist experience required. Demonstrated proficiency in the English language, both written and oral required. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Must have demonstrated communication and interpersonal style that support a service oriented approach through attentive, pleasant, cooperative, sensitive and respectful interactions with patients, visitors, public and employees via, in person, telephone or written interactions. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities. Ability to work independently with minimal supervision. Able to work all shifts as operationally required. Preferred Qualifications: Previous experience in an Information Desk role is preferred. Recent experience in a hospital environment is preferred.

Acts as the first point of contact for the organization by providing accurate information and directions to patients and visitors. Ensures all interactions adhere to privacy legislation and organizational security policies while assisting with patient navigation.

Requires a high school diploma, a typing speed of 40 wpm, and at least six months of recent customer service or receptionist experience. Proficiency in Microsoft Office and strong English communication skills are essential.

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Microsoft ExcelSouhaitée
• Microsoft WordSouhaitée
• Microsoft OutlookSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Public Relations
• Receptionist Skills
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Typing (40 wpm)
• English Proficiency
• Interpersonal Communication
• Information Management
• Patient Navigation
• Conflict Resolution
• Time Management
• Adaptability
• Confidentiality
• Professionalism

• Administrative
• Healthcare
• Customer Service & Support

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

25 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level