Customer Experience Lead - Northern Avenue & Highway 17, Sault Ste Marie, On (37.5 Hours/week) (opens in a new tab)

Requisition ID: 271537 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About The Role What you’ll be doing… Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. Is this role right for you? In this role you will: Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates Build strong customer relationships and deliver excellent customer service Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience Act as a change management lead by assisting with the implementation of new policies and procedures Skills Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have: Excellent leadership skills, able to coach and develop your team Strong customer service skills Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset Excellent communication skills Availability to work a flexible schedule Previous banking experience is a strong asset Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options What’s in it for you? The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. A rewarding career path with diverse opportunities for professional development An organization committed to making a difference in our communities– for you and our customers. You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. A competitive compensation and benefits package. Location(s): Canada : Ontario : Sault Ste Marie Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Oversee high-performing Retail Service teams and lead Customer Experience Associates to help customers achieve financial goals. Act as the Officer in Charge for the branch, managing emergencies, escalations, and the implementation of new policies.

Requires strong leadership and communication skills with previous experience managing and coaching a team. Banking experience and the ability to promote digital self-service banking options are considered strong assets.

• Professional development • Internal training • Competitive compensation package • Benefits package

• Service à la clientèleSouhaitée
• LeadershipSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Coaching
• Customer Service
• Team Management
• Communication
• Change Management
• Digital Banking
• Scheduling
• Conflict Resolution

• Management & Leadership
• Customer Service & Support
• Finance & Accounting
• Retail

Expérience minimale

2+ ans

Postuler avant le

24 sept. 2026

Langue de l’offre

anglais

Heures de travail

38 heures par semaine

Niveau d’expérience

Mid-Senior level