Theatre FOH Staff

Résumé du poste

The Theatre FOH staff member ensures a high-quality, welcoming customer experience for patrons before, during, and after performances. Responsibilities include ushering, managing coat check, maintaining theatre cleanliness, and ensuring patron safety according to health and liquor regulations.

Détails du poste

Theatre FOH Staff Reports To: Manager, Theatre Front of House Operations Mission: To create an environment that inspires a passion for student success. Desired Results of the Position: A welcoming and inclusive front of house experience for students, guests, and clients of the Algonquin Commons Theatre and all its related venues. An organized and balanced work environment which allows staff to respond to the changing wants and needs of its customers and clients. A harmonious Theatre and Venues Operations department, where the team members feel energized, motivated, and supported to contribute to the student, guest, and client experience. Nature and Scope A Theatre Front of House (FOH) staff member ensures quality customer service for the audience before, during, and after a performance at the Algonquin Commons Theatre (ACT) and for all Algonquin Students’ Association (SA) operations. They may work a variety of positions including usher, coat check, and merch. As an ambassador for the SA, a Theatre FOH staff member, will be polite, personable, outgoing, and able to work as part of a team. A Theatre FOH staff member will need to always ensure a high level of customer service, and their responsibilities will focus on the day-to-day delivery of professional and reliable customer experiences. This will include, but is not limited to, building relationships with customers to provide the highest level of customer satisfaction, working alongside Theatre staff to ensure customer expectations are satisfied. Job Duties Ensure that patrons are treated courteously, professionally, and efficiently. Ensure tasks/duties are completed accurately, efficiently and co-operatively within the guidelines set by the Algonquin Commons Theatre. Ensure the safe keeping of patrons. Maintain the cleanliness of the Theatre. Adhere to all regulations regarding health & safety and liquor control licensing. Other duties as assigned. Core Competencies Customer Focus Communication Energy and Stress Teamwork Accountability Problem Solving Dependability Adaptability Desired Skills and Qualifications Previous experience working in a front of house or service industry setting. Excellent customer service skills & strong interpersonal skills. Ability to learn quickly and adapt. Ability to successfully work in a team environment. Ability to perform while remaining on your feet for long periods of time. Availability to work non-traditional shifts, focusing on evenings and weekends Minimum 17 years of age. Bilingualism (English & French) will be considered an asset. Smart Serve will be considered an asset

Ce que vous ferez

The Theatre FOH staff member ensures a high-quality, welcoming customer experience for patrons before, during, and after performances. Responsibilities include ushering, managing coat check, maintaining theatre cleanliness, and ensuring patron safety according to health and liquor regulations.

Exigences

Candidates should have previous experience in a front-of-house or service industry setting and possess excellent interpersonal skills. Applicants must be at least 17 years old and available to work non-traditional shifts, including evenings and weekends.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Résolution de problèmes · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication
• Teamwork
• Problem solving
• Adaptability
• Interpersonal skills
• Reliability
• Accountability
• Dependability
• Quick Learning
• Cleanliness
• Customer Service
• English Language
• French Language
• Interpersonal Communications
• Problem Solving
• Operations
• Service Industries

Domaines d’emploi

• Customer Service & Support
• Hospitality
• Creative & Media
• Retail
• Front of House Staff
• Travel / Tour Guide
• Travel Guides
• Tour and Travel Guides