Customer Service (Fashion Wholesale)

1 year contract - maternity replacement Our client is a privately-owned global designer, manufacturer and distributor of apparel. They have earned its reputation as a leading North American force in the design, development and distribution of a full range of apparel and accessories. Marketing products for all genders, to all retail tiers - from mass market merchants to high end department stores, specialty boutiques and sporting goods retailers. We are currently looking for a customer service representative for their wholesale accounts to join their operations team. You will use your talent and experience in the fashion industry to help grow our company while providing impeccable service. The position is located in Ville Saint Laurent. Primary Responsibilities: Responsible for the daily execution of orders Ensure that all customer and vendor orders match Orders are processed and entered properly in our system Manage any discrepancies and alert the appropriate parties for corrective action Managing returns Managing sending out samples to customer as per sales team requests Working directly with the sales team Daily contact with the sales team and buyers of our major customers for modifications of orders Managing delivery issues and discrepancies to avert major charge backs and fines from our customers Continual evaluation of internal processes to improve productivity Allocation of Customer and Vendor orders, production delivery estimates Qualifications: Minimum of 2 years’ experience in customer service (Apparel Industry experience) Experience with retailers like Costco, Walmart. Experience with Momentis Strong time management skills Proficient in basic MSOffice software Job Types: Full-time, Contract Benefits: Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care

Manage daily order execution, processing, and discrepancy resolution for wholesale accounts. Coordinate with sales teams and major retail buyers to handle order modifications, returns, and delivery issues.

Requires a minimum of 2 years of customer service experience specifically within the apparel industry. Candidates should be proficient in Microsoft Office and have experience working with major retailers like Costco or Walmart.

• Casual dress • Company events • Dental care • Disability insurance • Employee assistance program • Extended health care • Life insurance • On-site parking • Paid time off • Vision care

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Order Execution
• Order Processing
• Returns Management
• Sample Management
• Vendor Management
• Time Management
• Microsoft Office
• Fashion Industry Knowledge
• Wholesale Operations
• Discrepancy Resolution

• Customer Service & Support
• Retail
• Logistics
• Manufacturing
• Administrative

Expérience minimale

2+ ans

Postuler avant le

17 janv. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte