GUEST SERVICES AGENT

Requirements Post-Secondary diploma 1-2 years of previous front desk or guest services experience Experience in property management systems, POS and switchboard is an asset ∙ Comfortable taking phone calls Must possess excellent communications, interpersonal, organisational and customer service skills Must be a team player with friendly personality and excellent personal presentation ∙ Responsible and dependable Must have outstanding attention to detail and the ability to multitask Computer literate in Microsoft Office programs or Google documents ∙ Must be flexible in regards to scheduling and working shifts Must be willing to live and work in a remote setting LOCATION: Canada, BRITISH COLUMBIA Duties Exceed guest expectations by providing personalised, efficient and courteous guest service Show dedication to making every guest feel welcome in our surroundings ∙ Handle all requests and complaints in a timely manner and appropriately ∙ Work closely with other departments to ensure a smooth operation through preparation and follow-up Keep immediate supervisor promptly and fully informed of all issues or unusual matters of significance Provide in-depth knowledge of room locations, features, rates, packages, property offerings and activities in the area Act as a point-of-contact person to all guests and staff inquiries Reservation duties include handling of phone calls, emails, and online reservations and inquiries, making/changing/cancellation of reservations Perform check-ins, check-outs Processing of payments and processing of night audit, ensuring accuracy of all guest folios Perform group check-ins and informational speeches for helicopter group arrivals, weddings and events, assist with event administration and set-up Ensuring all waivers of liability are signed and filed under each guest’s profile ∙ Administration of watercrafts and fat bike rentals and winter ski equipment ∙ Booking of local activities for guests, spa treatments, and more, acting as our guest’s concierge Daily gift shop operations: processing sales, restocking items as needed, communicating inventory needs to the supervisor Report all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to your immediate supervisor Conduct room inspections of guest rooms before check-in and during the winter evening turndown service Perform and assist with breakfast serving duties when needed Ensuring cleanliness in and around the workplace Operate according to policies, procedures and quality standards established by the company Other duties and projects as assigned by the Guest Services & Spa Supervisor Benefits Subsidised, modern shared townhouse-style accommodation with beautiful mountain views Complimentary transfers at the start and end of season Three meals per day served in employee cafeteria Employee use of our spa facilities and a 24-hour access to our full gym, based on availability Free use of sports equipment: skates, x-country skis, snowshoes, and watercrafts during summer Discounts on branded outdoor clothing: Arcteryx, Icebreaker and more ∙ Opportunities to go heliskiing and heli-sightseeing, employee events Be part of a fun and welcoming diverse team from all over the world Put money aside for your travel plans and at the same time experience the amazing Canadian wilderness $19.00 per hour plus house gratuities

The Guest Services Agent is responsible for providing personalized and efficient guest service, handling requests and complaints, and ensuring smooth operations with other departments. They will also manage reservations, check-ins, and check-outs, while maintaining guest satisfaction and safety.

Candidates must have a post-secondary diploma and 1-2 years of front desk or guest services experience. Strong communication, organizational, and customer service skills are essential, along with the ability to multitask and work flexible hours.

• Subsidised Accommodation • Complimentary Transfers • Meals Provided • Employee Use of Spa Facilities • Access to Gym • Free Use of Sports Equipment • Discounts on Outdoor Clothing • Opportunities for Heliskiing

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Communication Skills
• Interpersonal Skills
• Organisational Skills
• Attention to Detail
• Multitasking
• Team Player
• Computer Literacy
• Property Management Systems
• POS Systems
• Switchboard Operation
• Flexibility
• Problem Solving
• Event Administration
• Sales Processing
• Reservation Management

• Customer Service & Support
• Hospitality

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

10 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level