Security Supervisor – Commercial/Retail Facility

Résumé du poste

The Security Supervisor will lead and manage the security team, overseeing daily operations, scheduling, and performance management. They are responsible for maintaining client relationships, ensuring site compliance, and delivering exceptional customer service in a retail environment.

Détails du poste

Overview Company Overview: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions! Start your phenomenal career with Allied Universal today! Job Description Allied Universal is currently seeking for a Security Site Supervisor. Security Supervisor – Commercial/Retail Facility Location: Toronto West Position: Full-Time (Continental Days-flexibility required) Pay Rate: $26.50-$27.00/hour We are seeking a highly motivated and customer-focused Security Supervisor to join our team at a prestigious commercial retail mall. This leadership role is ideal for an experienced security supervisor who thrives in a fast-paced, customer-centric environment and has a proven ability to lead, develop, and support a diverse team. The successful candidate will be an effective leader with strong operational experience, exceptional communication skills, and a commitment to delivering outstanding customer service while maintaining a safe and welcoming environment for tenants, retailers, and visitors. Key Responsibilities Provide day-to-day leadership and supervision of the security team. Develop, manage, and maintain employee schedules to ensure appropriate staffing levels while meeting operational requirements. Foster positive employee relations through effective communication, conflict resolution, and performance management. Coach, mentor, and develop team members to promote continuous improvement, accountability, and professional growth. Conduct site inspections, audits, and quality assurance reviews to ensure compliance with company policies and client expectations. Build and maintain strong working relationships with the client, retailers, contractors, and other stakeholders. Deliver exceptional customer service and ensure all security personnel consistently represent the highest standards of professionalism. Respond to incidents, emergencies, and customer concerns while ensuring appropriate documentation and follow-up. Assist with recruitment, onboarding, orientation, and ongoing training of security personnel. Complete incident reports, performance documentation, and operational reports accurately and in a timely manner. Ensure compliance with all health and safety policies, company procedures, and applicable legislation. Qualifications Minimum of 3 years of supervisory experience in the security industry, preferably in a commercial retail, shopping centre, or high-profile property environment. Demonstrated experience in employee scheduling and workforce management. Strong background in employee relations, coaching, mentoring, and performance management. Exceptional customer service and client relationship management skills. Excellent verbal and written communication abilities. Proven ability to lead by example while motivating and developing a high-performing team. Strong organizational and time management skills with the ability to prioritize multiple tasks. Proficiency with Microsoft Office and scheduling or workforce management software. Valid Ontario Security Guard License. Valid First Aid/CPR. Schedule Requirements This position requires flexibility to support a 24/7 operation. Candidates must be available to work: Days Evenings Weekends Continental Rotation Additional hours as required to support operational needs and emergency situations What We Offer Competitive compensation Comprehensive training and ongoing professional development Opportunities for career advancement A collaborative and supportive leadership team The opportunity to work in a premier commercial retail environment where customer service and professionalism are paramount If you are an experienced security leader who is passionate about developing people, building strong client relationships, and delivering exceptional service, we encourage you to apply. Join our team and play a key role in maintaining a safe, secure, and welcoming environment. Closing Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons. Requisition ID 2026-1682426

Ce que vous ferez

The Security Supervisor will lead and manage the security team, overseeing daily operations, scheduling, and performance management. They are responsible for maintaining client relationships, ensuring site compliance, and delivering exceptional customer service in a retail environment.

Exigences

Candidates must have a minimum of 3 years of supervisory experience in the security industry, preferably in a retail or high-profile property setting. A valid Ontario Security Guard License and First Aid/CPR certification are mandatory requirements.

Avantages

• Medical coverage • Dental coverage • Vision coverage • Life insurance • Employee assistance programs • Company discounts

Compétences indiquées

• Employee scheduling · Souhaitée
• Service à la clientèle · Souhaitée
• Recruitment · Souhaitée
• Communication · Souhaitée
• Microsoft Office · Souhaitée
• Coaching · Souhaitée
• Client Relationship Management · Souhaitée
• Conflict Resolution · Souhaitée
• Onboarding · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Security supervision
• Employee scheduling
• Workforce management
• Performance management
• Conflict resolution
• Customer service
• Client relationship management
• Incident response
• Operational reporting
• Health and safety compliance
• Coaching
• Mentoring
• Recruitment
• Onboarding
• Microsoft Office
• Communication

Domaines d’emploi

• Security & Safety
• Management & Leadership
• Retail
• Customer Service & Support