Service Staff (First Year Students), Walkhome Services

Résumé du poste

Provide safe and confidential walking escort services to students and community members across the Queen's University campus. Maintain professional communication with supervisors and act as a positive ambassador for the Walkhome service.

Détails du poste

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. Walkhome Service Staff Reports To Walkhome Head Manager Job Summary Walkhome service staff, upon being hired, must obtain a valid police check. Walkhome was established in 1988 as a safety service with a mandate of increasing the accessibility and safety of the Queen's campus and surrounding vicinity. Since then, it has quickly developed into one of the most widely known and respected student services at Queen's and is the Alma Mater Society's single largest employer. Walkhome offers Queen's students, staff/faculty, and the Kingston community anonymous, confidential, and discreet walks anywhere within our boundaries. Walks can be requested by visiting the Walkhome kiosk located on the 1st floor of the Queen's Centre, calling our phone number (613-533-9255), or using the live chat on our website (walkhome.ca). Our staff do not wear any clothing that identifies them as Walkhome and patrons are not required to disclose any information about their identity (ex: name, address, etc.) if they do not feel comfortable doing so. During Daylight Savings, Walkhome operates from 8 PM – 2 AM, Sunday – Wednesday and 8 PM – 3 AM, Thursday – Saturday. After Daylight Savings (during winter months), Walkhome opens at 7 PM instead of 8 PM. Competencies Client/Customer Focused Communication Cultural Sensitivity Professionalism Job Duties Attend all training sessions to become familiar with the service and learn and adhere to the general operations of the service Provide a safe and confidential service to patrons by providing walks in teams of two to their destination in any weather (provided the weather is deemed safe by the Manager on Duty/Head Manager) Maintain timely communication with direct supervisor Be an ambassador for Walkhome on and off shift, helping to promote the usefulness and inclusivity of the service Complete all assigned shifts efficiently and attentively Always maintain a professional atmosphere, which includes not using cell phones or headphones at any time while on-shift Attend and fully participate in all in- person and virtual meetings Respect and adhere to company policies, procedures and ethical standards Strive to foster a warm, comfortable and respectful atmosphere for all Always serve as a representative of the AMS and its mission statement Complete other duties as assigned Job Requirements Maintaining a professional demeanor and understanding and respecting boundaries Work Conditions Flexible hours including nights, weekends, and holidays Physically demanding working conditions including walking and standing Interaction with employees, management and the Queen’s community The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.

Ce que vous ferez

Provide safe and confidential walking escort services to students and community members across the Queen's University campus. Maintain professional communication with supervisors and act as a positive ambassador for the Walkhome service.

Exigences

Candidates must be first-year students and obtain a valid police check upon hiring. The role requires the ability to work in physically demanding conditions, including walking and standing for extended periods.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Safety awareness · Souhaitée
• interpersonal skills · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Communication
• Customer Service
• Cultural Sensitivity
• Professionalism
• Safety Awareness
• Teamwork
• Confidentiality
• Interpersonal Skills
• Student Services
• Advocacy
• Ethical Standards And Conduct
• Management
• Operations

Domaines d’emploi

• Security & Safety
• Customer Service & Support
• Social Services
• First Year Advisor
• Student Support Administrator
• Education Managers
• Education Administrators, Kindergarten through Secondary