Customer Service Representative

Reporting directly to the Inside Sales and Customer Service Manager. Functionally responsible along with all members of the Customer Service and Sales Team concerning day to day sales matters, and the Production Team concerning order fulfilment and customer satisfaction. All employees contribute to the success of each customer. DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Customer Service Representative are detailed below, but not limited to the following: Develop and maintain constructive working relationships with all customers Order entry and verification Work with Operations for Stocking Programs Provide prompt and accurate responses to Sales and customer requests for expediting orders with Purchasing and Internal Suppliers Reply to customer inquiries for order status and pricing updates in a timely manner Maintain and grow customer base by providing outstanding customer service and opportunities to up-sell Assist/provide back-up for co-workers when required Comply with all quality related policies, procedures, and system requirements. All other duties as required by the sales department and the organization MINIMUM QUALIFICATIONS Education/Experience Post-secondary education combined with mathematical, business, quality and/or technical training is an asset 1-2 years’ experience in a fast-paced deadline driven sales/customer service environment. High School graduation and 2 years of experience in a similar environment may be substituted Technical Skills/Competence Excellent time management and organizational skills are necessary A strong team player who works well with others Must have excellent telephone presence and manners Empathy and confidence will allow the candidate to succeed in this position Experience in manufacturing is an asset An understanding of computers, measurements, tolerances, basic geometry, and the ability to read drawings/blueprints is an asset High energy level, positive attitude and ability to work in a fast-paced environment without direct supervision Fluency in French, written and verbal, is an asset We offer a comprehensive and competitive benefits package that goes beyond base pay, supporting your health, growth, and long-term success: Profit Sharing Health & Dental Health Care Spending Account Education Assistance Program Employee Assistance Program (EAP) Company Events Floater Days Paid Holidays Shift Premiums Annual safety footwear reimbursement program The expected salary range for this position is $49,700 to $60,000 annually. Actual compensation will be determined based on factors including, but not limited to, skills, experience, qualifications, internal equity, and business needs. Our organization may use Artificial Intelligence (AI) enabled tools to support our recruitment initiatives.

The representative is responsible for managing day-to-day sales matters, order entry, and verification to ensure customer satisfaction. They maintain customer relationships and coordinate with operations and purchasing to expedite orders and provide pricing updates.

Candidates should have 1-2 years of experience in a fast-paced sales or customer service environment, or a high school diploma with 2 years of experience. Post-secondary education and technical skills such as reading blueprints or fluency in French are considered assets.

• Profit Sharing • Health & Dental • Health Care Spending Account • Education Assistance Program • Employee Assistance Program (EAP) • Company Events • Floater Days • Paid Holidays • Shift Premiums • Annual safety footwear reimbursement program

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Order Entry
• Customer Relationship Management
• Time Management
• Organizational Skills
• Telephone Etiquette
• Up-selling
• Blueprint Reading
• Basic Geometry
• French Fluency
• Technical Training

Formation minimale

Études secondaires

Expérience minimale

2+ ans