Inside Sales Representative

Directly responsible to the Manager Inside Sales and Customer Service. Functionally responsible with all members of the Sales Team concerning day to day sales matters and the Production Team concerning order fulfilment. All sales staff contributes to the success of each customer. DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Inside Sales Representative are detailed below, but not limited to the following: Establish close relationships and a deep understanding of business issues with assigned accounts. Co-ordinate sales and service activities with Outside Sales Representatives with the goal of maximizing sales penetration by account. Practice consultative and value-added selling techniques using “Solution Selling”. On a daily basis, update CRM with relevant information gathered from client contacts. Utilize CRM in an effective manner to ensure we capture our goals and quotas. Promptly and accurately respond to Customer and Prospective customer requests for information and pricing. Work closely with Engineering and the Plant to suggest extrusion design changes to improve extrudability, assembly, function and price. Report on quality requirements, market trends and competitive information. Utilize the Quote Log and follow the pricing guidelines as established by the leadership of the department and the Outside Sales Representative. Create customized pricing using formulas and spreadsheets Receive, input and expedite orders accurately and in a timely matter. Qualify potential Customers. Provide Credit Department with requested information. Prepare NCR’s and assist in solving them in a timely manner. Work directly with Production staff to provide Outstanding Customer Service. Be a strong team player and assist co-workers when needed. Comply with all quality related policies, procedures and system requirements. Attend prospect and customer meetings as required. All other duties as assigned MINIMUM QUALIFICATIONS Education/Experience Post-secondary education with mathematical, business, quality, and technical training. High school graduation and relevant business experience may be substituted. Technical Skills/Competence Candidates should have at minimum 1-2 years’ experience in a sales/customer service environment. A strong understanding of computers, measurements, tolerances, basic geometry and the ability to read blueprints Should have a high energy level, a positive attitude and be able to work without direct supervision. Empathy and confidence will allow the candidate to succeed in this position. Good time management and organizational skills are necessary. Must have a good command of English, both written and oral. Should be a strong team player and work well with others. Must have good telephone presence and manners. We offer a comprehensive and competitive benefits package that goes beyond base pay, supporting your health, growth, and long-term success: Profit Sharing Health & Dental Health Care Spending Account Education Assistance Program Employee Assistance Program (EAP) Company Events Floater Days Paid Holidays Shift Premiums Annual safety footwear reimbursement program The expected salary range for this position is $60,000 – $70,000 annually. Actual compensation will be determined based on factors including, but not limited to, skills, experience, qualifications, internal equity, and business needs. Our organization may use Artificial Intelligence (AI) enabled tools to support our recruitment initiatives.

The Inside Sales Representative is responsible for managing assigned accounts, coordinating with the sales and production teams, and utilizing CRM tools to drive sales. They will also handle customer inquiries, prepare quotes, and assist in resolving order or quality issues.

Candidates should have post-secondary education or relevant business experience, along with 1-2 years of experience in a sales or customer service environment. Proficiency in computers, blueprint reading, and basic geometry is required, alongside strong communication and organizational skills.

• Profit Sharing • Health & Dental • Health Care Spending Account • Education Assistance Program • Employee Assistance Program • Company Events • Floater Days • Paid Holidays • Shift Premiums • Annual safety footwear reimbursement program

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Sales
• Customer Service
• CRM
• Solution Selling
• Blueprint Reading
• Geometry
• Pricing
• Order Fulfillment
• Time Management
• Organizational Skills
• Communication
• Technical Training
• Mathematical Skills
• Consultative Selling
• Expediting Orders
• Inside Sales
• Outside Sales
• Extrusion
• Empathy
• Energetic
• Sales Prospecting
• Positivity
• Artificial Intelligence
• Customer Relationship Management
• Spreadsheets
• Dental Health
• Employee Assistance Programs
• English Language
• Leadership
• Market Trend
• Mathematics
• Value Added Selling (Selling Techniques)

• Sales
• Customer Service & Support
• Manufacturing
• Engineering
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine