Program Manager - Housing

Résumé du poste

The Program Manager provides leadership and operational oversight for a 24/7 supportive housing environment, managing service delivery, staff performance, and financial resources. They are responsible for crisis management, program development, and building relationships with community partners and stakeholders.

Détails du poste

Job Type: Permanent Full-Time Salary: $71,070 per annum Hours: Sunday - Tuesday, every other Wednesday; 12-hour shifts (0700 - 1900 & 1900 - 0700) Please note that this position rotates between a 4-week schedule: two schedules of Days (0700 - 1900) followed by one schedule of Nights (1900 to 0700). About the Role We’re looking for a Program Manager to join our Place Based Supportive Housing (PBSH) program. This role provides leadership and operational oversight for a 24/7 supportive housing environment serving individuals experiencing homelessness, addictions, and mental health challenges. The Program Manager is responsible for program development, service delivery, program evaluations, reporting, and the allocation of staff and financial resources. They also play a key role in crisis management, critical incident debriefing, and staff performance oversight. In this role, your responsibilities would include: * Supervising, coaching, mentoring, and performance managing staff, including discipline when required * Ensuring adequate shift coverage, approving time off, and supporting payroll accuracy * Leading by example and ensuring staff provide caring, non judgmental client service within our program Leading recruitment, hiring, onboarding, and probation reviews * Responding to crises such as overdoses, seizures, deaths, and other incidents * Supporting staff and clients through debriefings and follow up * Ensuring compliance with safety protocols, accreditation standards, and program audits * Resolving client, staff, and workplace concerns in collaboration with leadership and HR * Building positive relationships with agencies, community partners, businesses, and stakeholders * Overseeing accurate reporting, statistics, and documentation for funding outcomes * Managing budgets and ensuring programs have required supplies and resources * Providing direct service support when operationally required * Participating in management meetings, labour relations discussions, and program check ins About You The Program Manager brings strong leadership experience in complex, high acuity service environments. They have several years of experience working with vulnerable populations, including frontline roles in addictions, mental health, homelessness, or Indigenous support services. The ideal candidate would have the following: * Post secondary education in a relevant Human Services field from a public institution (minimum 2-year diploma or degree) * Strong understanding of addiction, harm reduction, trauma informed care, and recovery oriented practices * Proven leadership experience, including coaching, training, supervision, and performance management * Strong interpersonal and communication skills with the ability to build effective relationships with staff, clients, and stakeholders * Sound judgment, professionalism, and the ability to manage sensitive situations with confidentiality and diplomacy * Excellent organizational skills with the ability to manage multiple priorities in a dynamic environment * Ability to work independently, take initiative, and adapt to changing operational needs * Proficiency with Microsoft Office * A strong understanding of and commitment to Alpha House’s mission * Three years of driving experience, a valid Class 5 non GDL licence, a five year standard clean abstract, and ability to obtain Class 4 within 60 days * Comfort working in environments with risk of violence and exposure to bodily fluids * Physically able to assist clients with mobility needs * Vulnerable Sector Search valid within the last six months with no results material to the role * Completion of “It’s Your Move” training or equivalent patient lift training and Privacy Training * Understanding of the Protection of Persons in Care Act About Alpha House Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. Benefits of Working at Alpha House * Meaningful work supporting vulnerable populations * RRSP plan and paid medical benefits after six months of continuous employment * Personal development and training opportunities If this role sounds like something you are interested in, we encourage you to apply!

Ce que vous ferez

The Program Manager provides leadership and operational oversight for a 24/7 supportive housing environment, managing service delivery, staff performance, and financial resources. They are responsible for crisis management, program development, and building relationships with community partners and stakeholders.

Exigences

Candidates must have a post-secondary degree or diploma in a relevant Human Services field and several years of experience working with vulnerable populations. Strong leadership skills, knowledge of addiction and mental health practices, and a valid driver's license are required.

Avantages

• Meaningful work • RRSP plan • Paid medical benefits • Personal development opportunities • Training opportunities

Compétences indiquées

• Leadership · Souhaitée
• Mental Health Support · Souhaitée
• Communication · Souhaitée
• Reporting · Souhaitée
• Microsoft Office · Souhaitée
• crisis management · Souhaitée
• Conflict Resolution · Souhaitée
• Stakeholder Management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Operational oversight
• Crisis management
• Staff supervision
• Performance management
• Addiction support
• Mental health support
• Harm reduction
• Trauma informed care
• Budget management
• Reporting
• Communication
• Conflict resolution
• Stakeholder management
• Microsoft Office
• Support Services
• Trauma Informed Approaches
• Professionalism
• Organizational Skills
• Diplomacy
• Program Development
• Budgeting
• Auditing
• Mental Health
• Management
• Customer Service
• Confidentiality
• Crisis Management
• Performance Management
• High Acuity Medicine
• Human Services
• Labor Relations
• Mentorship
• Employee Onboarding
• Proactivity
• Probation
• Program Evaluation
• Program Management
• Coaching
• Statistics
• Supportive Housing

Domaines d’emploi

• Social Services
• Management & Leadership
• Healthcare
• Human Resources
• Program Manager
• Program Manager (General)
• Policy and Planning Managers
• Managers, All Other