Area Manager II

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings. Key job responsibilities - Support, mentor, and motivate your hourly workforce - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies and can be loud - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) - Continuously climb and descend stairs (applies to sites with stairs) Basic Qualifications: - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications: - 1+ years of performance metrics, process improvement or lean techniques experience - Experience in the management of large teams (50+ members) - Experience with process improvements (Lean Six Sigma and/or Kaizen) - Experience using strong customer service, communication, and interpersonal skills - Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field - Experience in one or more of the following industries: shipping/logistics distribution centers, manufacturing environments, hospitality, healthcare, retail, and customer-facing / customer-service environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, BC, New Westminster - 75,000.00 - 105,000.00 CAD annually

Lead and mentor an hourly workforce to ensure safety, quality, and performance standards are met during shifts. Collaborate with support teams to optimize operational workflows and fulfill customer delivery promises.

Requires at least 2 years of employee and performance management experience along with a bachelor's degree or equivalent. Candidates must be able to work a flexible schedule including weekends and holidays and perform physical tasks like lifting and standing for long periods.

• Health insurance • Medical insurance • Dental insurance • Vision insurance • Prescription insurance • Basic life insurance • AD&D insurance • Registered Retirement Savings Plan • Deferred Profit Sharing Plan • Paid time off

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Gestion de la chaîne d’approvisionnementSouhaitée
• Assurance qualitéSouhaitée
• CommunicationSouhaitée
• LogistiqueSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Team leadership
• Performance management
• Safety management
• Quality assurance
• Process improvement
• Lean Six Sigma
• Kaizen
• Logistics
• Supply chain management
• Customer service
• Communication
• Interpersonal skills
• Operations management
• Mentoring
• Problem solving
• Business Metrics
• Supply Chain
• Workflow Management
• Business Objectives
• Time Off Management
• Kaizen Methodology
• Shift Work
• Management
• Customer Service
• Performance Management
• Interpersonal Communications
• Lean Manufacturing
• Loss Prevention
• Medical Prescription
• Operations
• Performance Metric
• Quality Assurance
• Restricted Stock
• Safety Engineering
• Process Improvement

• Logistics
• Management & Leadership
• Manufacturing
• Customer Service & Support
• Engineering
• Area Manager
• Operations Supervisor (General)
• Manufacturing Managers
• General and Operations Managers

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine