Enterprise Support Manager, ES-NAMER-Canada

The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields. If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we’d like to talk with you! Open to traveling up to 25%. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - 4+ years of technical team management experience - 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience - Experience working with enterprise software companies Preferred Qualifications: - Experience driving projects to improve support-related processes and technical support - Experience in systems administration, network engineering, or software development engineering - Experience in technical account management, business relationship management, or consulting - Experience with AWS services or other cloud offerings Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, BC, Vancouver - 141,900.00 - 236,900.00 CAD annually

The Enterprise Support Manager will lead teams responsible for managing full application stacks and network infrastructure. They will engage directly with senior executives to provide high-level support and drive process improvements.

Candidates must have at least 4 years of technical team management experience and 5 years of direct customer engagement with senior executives. Experience with enterprise software companies and cloud platforms is required.

• Health insurance • Medical insurance • Dental insurance • Vision insurance • Prescription insurance • Basic life insurance • AD&D insurance • Registered retirement savings plan • Deferred profit sharing plan • Paid time off • Flexible work hours

• systems administrationSouhaitée
• WindowsSouhaitée
• LinuxSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical team management
• Customer engagement
• Enterprise software
• Systems administration
• Network engineering
• Software development
• Technical account management
• Business relationship management
• Consulting
• Cloud computing
• AWS services
• Linux
• Windows
• Web services
• Curiosity
• Time Off Management
• Account Management
• Amazon Web Services
• Software Development
• Technical Support
• Business Relationship Management
• Cloud Computing
• Customer Engagement
• System Administration
• Network Layer
• Medical Prescription
• Mentorship
• Network Engineering
• Restricted Stock
• Team Leadership
• Team Management
• Web Services
• Enterprise Application Software

• Technology
• Management & Leadership
• Customer Service & Support
• Software
• Consulting
• Enterprise Support Manager
• Technical Account Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine