Senior Cloud Technical Account Manager, ISV Canada

Résumé du poste

Serve as the principal technical advisor and advocate for Independent Software Vendors (ISVs) to help them optimize their SaaS architectures and operational health on AWS. Drive strategic technical guidance and represent the voice of the customer to ensure successful adoption and scaling of AWS services.

Détails du poste

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors (ISVs) of all sizes — from ambitious startups to established SaaS companies — gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to support our ISV customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Application-level services, Networking, Serverless, Containers, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to ISV organizations building and scaling software products on AWS. As a TAM, you will help craft and execute strategies to drive our ISV customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, ECS/EKS, and many more. You will help ISVs optimize their SaaS architectures, improve operational resilience, and accelerate their go-to-market on AWS. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with technical and business leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your ISV customers will allow you to understand their product roadmaps, business and operational needs, and technical challenges — and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation and help ISVs build world-class software on AWS, come join us! About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - 5+ years of design/implementation/operations/consulting with distributed applications experience - 5+ years of technical engineering experience Preferred Qualifications: - Experience in a 24x7 operational services or support environment - Experience in internal enterprise or external customer-facing environment as a technical lead Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, ON, Toronto - 126,000.00 - 210,400.00 CAD annually

Ce que vous ferez

Serve as the principal technical advisor and advocate for Independent Software Vendors (ISVs) to help them optimize their SaaS architectures and operational health on AWS. Drive strategic technical guidance and represent the voice of the customer to ensure successful adoption and scaling of AWS services.

Exigences

Requires at least 5 years of experience in design, implementation, operations, or consulting with distributed applications. Candidates must also possess 5 years of technical engineering experience.

Avantages

• Health insurance • Medical insurance • Dental insurance • Vision insurance • Prescription insurance • Basic life insurance • AD&D insurance • Registered retirement savings plan • Deferred profit sharing plan • Paid time off

Compétences indiquées

• Risk Management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Cloud computing
• Technical account management
• SaaS architecture
• Operational resilience
• Distributed applications
• Technical engineering
• Customer advocacy
• Risk management
• Compute
• Storage
• Database
• Networking
• Serverless
• Containers
• Go-to-market strategy
• Strategic technical guidance
• Go-to-Market Strategy
• Product Roadmaps
• Operational Resilience
• Curiosity
• Time Off Management
• Technical Engineering
• Advocacy
• Serverless Computing
• Amazon Web Services
• Amazon Cloudfront
• Amazon Elastic Compute Cloud
• Content Delivery Networks
• Software As A Service (SaaS)
• Cloud Computing
• Consulting
• Database Application
• Amazon DynamoDB
• Sales
• Leadership
• Innovation
• Risk Management
• Medical Prescription
• Mentorship
• Operations
• Restricted Stock
• Technical Acumen

Domaines d’emploi

• Technology
• Customer Service & Support
• Software
• Consulting
• Engineering
• Cloud Technical Account Manager
• Technical Account Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products