Call Center Scheduling Representative (Remote Contract)

Résumé du poste

The representative will manage inbound and outbound calls to schedule appointments and assist clients with inquiries. They will also maintain accurate client records and provide administrative support to clinic operations.

Détails du poste

We are seeking a Contract Call Centre Scheduling Representative who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career. In this role, you will be the first point of contact for clients, supporting clinic functionality by managing inbound and outbound calls to schedule appointments and assist with inquiries. This role reports directly to the National Call Centre Supervisor and plays a key part in delivering exceptional customer experiences. Contract Role: This is a 6‑month remote position with the potential to convert to a full‑time role based on business needs. While fully remote, the ideal candidate will be based in Alberta or Ontario, in close proximity to an Amplifon clinic to support collaboration with team members located in the region. Additional contract details include: * Compensation: $20-$21 per hour (eligible for monthly incentive plan) * Work Model: Remote based in Alberta or Ontario * Schedule: Regular full-time hours (Mon-Fri) * Career Development: Access to Ampli-Academy, team training, and additional specialized training. * Benefits: This contract role does not currently offer benefits Key Responsibilities: * Assist clients in selecting conveniently located Amplifon clinics and booking hearing tests or product maintenance. * Manage inbound and outbound calls, emails, and other marketing-driven contacts. * Follow pre-defined scripts in English while addressing consumer inquiries. * Support marketing initiatives such as open houses, seminars, and campaigns. * Maintain accurate client records and foster strong relationships with internal and external stakeholders. * Provide additional support as needed, including reception, administrative tasks, and basic invoicing. Must-Have Qualifications: * High school diploma or post-secondary studies. * Minimum 1 year of call center experience in inbound/outbound or electronic correspondence environments. * Experience in sales, marketing, or healthcare is an asset. * Intermediate proficiency in Microsoft Office Suite. * Excellent verbal and written communication skills in English. Preferred Qualifications: * Strong interpersonal skills for effective collaboration with clients and colleagues. * Problem-solving and organizational abilities. * Proactive approach and ability to maintain professionalism. * Fluency in a second language (French) is considered an asset. Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience. Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States. Amplifon Canada leads the way in innovation and customer experience, helping millions with hearing loss. With over 130 clinics across Canada, we’ve developed a deep understanding of how to care for customer needs, and we take pride in having a positive impact on every customers quality of life. Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. #IND1

Ce que vous ferez

The representative will manage inbound and outbound calls to schedule appointments and assist clients with inquiries. They will also maintain accurate client records and provide administrative support to clinic operations.

Exigences

Candidates must have a high school diploma or post-secondary studies and at least one year of call center experience. Proficiency in Microsoft Office and strong English communication skills are required.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Saisie de données · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Call center operations
• Inbound calling
• Outbound calling
• Appointment scheduling
• Customer service
• Microsoft Office Suite
• Data entry
• Communication skills
• Problem-solving
• Organizational skills
• Professionalism
• Administrative support
• Invoicing
• Sales support
• Marketing support
• Outbound Calls
• Inbound Calls
• Organizational Skills
• Administrative Functions
• Call Center Experience
• Customer Service
• Communication
• English Language
• Sales
• French Language
• Leadership
• Hearing Testing
• Marketing
• Innovation
• Interpersonal Communications
• Problem Solving
• Microsoft Office
• Resume Screening
• Scheduling

Domaines d’emploi

• Customer Service & Support
• Healthcare
• Administrative
• Sales
• Marketing
• Scheduling Representative
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives