L1 Service Desk Support (Only T4)

Role : L1 Service Desk Support Location : Regina, Canada Domain : Agriculture / Agri Commodities Trading Mandatory Entra ID, Exchange Online, SharePoint Online, OneDrive, Intune, Outlook troubleshooting, MFA support T2T migration exposure, device migration support Hands-on experience in M365 support and end-user troubleshooting • Provide L1 deskside support for M365 (Entra ID, Exchange Online, SharePoint Online, OneDrive, Intune) • Handle Outlook issues, MFA/password issues, mailbox and access issues • Support mobile device migration and user onboarding activities • Provide support for M365 Tenant-to-Tenant (T2T) migration issues • Coordinate with offshore teams for issue resolution and escalation Thank you sandra sandra@ampstek.com

Provide L1 deskside and M365 support, focusing on Entra ID, Exchange, SharePoint, and OneDrive. Handle user onboarding, mobile device migrations, and coordinate with offshore teams for issue resolution.

Candidates must have hands-on experience with M365 support, MFA, and Outlook troubleshooting. Exposure to Tenant-to-Tenant (T2T) and device migrations is required.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Entra ID
• Exchange Online
• SharePoint Online
• OneDrive
• Intune
• Outlook Troubleshooting
• MFA Support
• T2T Migration
• Device Migration
• M365 Support
• End-user Troubleshooting
• User Onboarding

• Technology
• Customer Service & Support
• Consulting
• Agriculture

Expérience minimale

2+ ans

Postuler avant le

3 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte