Service Desk Analyst
Offre en anglaisProvide technical support for M365 services, including Entra ID, Exchange, and Intune, while managing device registrations and mobile migrations. Handle high-priority issues and conduct knowledge transfers to the IT team regarding tenant-to-tenant migrations.
- Sur place
- Regina, SK
- Publié 5 août 2026
- Postuler avant le 4 sept. 2026
- 1 poste
Résumé du poste
Title: Service Desk Analyst Location: Regina, Canada- Onsite Contract position JD: Provide support for Entra ID, Exchange Online, SharePoint Online, OneDrive for Business, Power Platform, and Intune Assist in re-registering Windows devices with Bunge as Entra hybrid joined Troubleshoot Outlook, Outlook Web Access (OWA), and mobile email issues. Resolve issues related to Mailbox access, Profile recreation, Autodiscover, Shared mailboxes, Mail flow and permissions Resolve sign‑in, password, and MFA issues related to Entra ID tenant changes, UPN changes, Conditional Access policies, MFA re‑registration Provide support for mobile device migration (iOS and Android), including troubleshooting issues related to un-enrollment or enrollment with Intune Support Microsoft client reconfiguration issues related to Outlook, OneDrive, Teams, and Microsoft Office license activation Handle VIP and high priority issues promptly Provide on-desk support for critical/high-priority issues Assist with Teams meeting room reconfigurations Provide support for all M365 Tenant to Tenant migration related issues Conduct knowledge transition to the Viterra/Bunge IT Team for handling migration related issues, performing first-line investigations, and fixing problems
Ce que vous ferez
Provide technical support for M365 services, including Entra ID, Exchange, and Intune, while managing device registrations and mobile migrations. Handle high-priority issues and conduct knowledge transfers to the IT team regarding tenant-to-tenant migrations.
Exigences
The candidate must be able to troubleshoot Microsoft client configurations and resolve complex sign-in and MFA issues. Experience with M365 tenant migrations and hybrid Entra ID joins is required.
Autres compétences pertinentes
Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.
- Entra ID
- Exchange Online
- SharePoint Online
- OneDrive for Business
- Power Platform
- Microsoft Intune
- Windows Device Registration
- Outlook Troubleshooting
- MFA Management
- Mobile Device Migration
- M365 Tenant Migration
- Technical Support
Domaines d’emploi
- Technology
- Customer Service & Support
- Consulting
Renseignements supplémentaires
- Expérience minimale
- 2+ ans
- Postuler avant le
- 4 sept. 2026
- Langue de l’offre
- anglais
- Heures de travail
- 40 heures par semaine
- Niveau d’expérience
- Mid-Senior level
- Mode de candidature
- La candidature directe est offerte