Partner Success Manager

Résumé du poste

Oversee complex client implementations and manage ongoing relationships to ensure data compliance and application upgrades. Serve as the primary point of contact to drive product adoption, handle renewals, and identify growth opportunities.

Détails du poste

Partner Success Manager Remote Canada (Ontario) Overview: Constellation Data Labs, a business unit within the Andromeda Operating Group of Constellation Software Inc., provides data and technology solutions supporting the mortgage and real estate industries. As part of Andromeda and the broader Constellation Software organization, Data Labs combines the resources and stability of a global software group with the entrepreneurial environment of a focused business unit. As the Partner Success Manager, you will oversee complex projects, manage client relationships, and ensure the timely resolution of client issues, including data compliance and application upgrades. You will work closely with cross-functional teams, serve as the voice of the client, and help partners achieve their business objectives. Accountabilities: Onboard and complete new client implementations within 90 days. Manage the comprehensive onboarding of requested listing, public record, and other data feeds for all existing Clients and deliver a highly organized approach with detailed goals, timelines, processes and responsibilities. Coordinate with internal stakeholders as needed to ensure a complete, on-time and successful implementation of additional Client requested data, services, and products. Manage simultaneous projects at one time, balancing priorities of business results, Client satisfaction, and implementation quality. Customer Satisfaction Learn Client’s business applications to the degree of being conversant in their functions. Hold regular Client review meetings and measure Client satisfaction levels. Develop, organize, distribute, collect and report on semi-annual Client satisfaction surveys. Report on success metrics, including Client satisfaction, ROI and potential business opportunities. Adoption & Value: Serve as the primary point of contact for client requests. Prepare and lead quarterly meetings. Build strong relationships with clients and understand their strategic roadmap. Keep clients informed about the company’s expanding portfolio of products at a high level. Renewal Own the renewals from start to finish. Growth Connect with client regularly to understand business objectives and roadmap. Upsell and growth opportunities Competencies: Self-starter with proven adaptability in an agile and fast-paced environment Perform quality work within deadlines with or without direct supervision Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations Work effectively as a team contributor on all assignments Superb organization skills with the ability to manage competing priorities A mindset to deliver results proactively, resourcefully, and methodically Excellent organizational, time management and Client service skills Ability to work across multiple internal groups and internal business units Excellent verbal and written communication skills PMP certification and Agile experience is an asset Real estate technology and/or experience with MLS is an asset Qualifications: Bachelor’s Degree 5 years of experience years of customer success, account manager and/or project management, ideally in a SaaS environment Highly organized and success-driven with strong presentation skills Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work Works well in a collaborative team environment Must be willing to travel up to 15-20% Salary Range: The estimated base salary range for this role is CAD $90,000.00 - $110,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

Ce que vous ferez

Oversee complex client implementations and manage ongoing relationships to ensure data compliance and application upgrades. Serve as the primary point of contact to drive product adoption, handle renewals, and identify growth opportunities.

Exigences

Requires a Bachelor's degree and at least 5 years of experience in customer success, account management, or project management, preferably within a SaaS environment. PMP certification and experience with real estate technology or MLS are considered assets.

Compétences indiquées

• Gestion du temps · Souhaitée
• written communication · Souhaitée
• Account Management · Souhaitée
• Upselling · Souhaitée
• Gestion de projet · Souhaitée
• Client Relationship Management · Souhaitée
• Conflict Resolution · Souhaitée
• Onboarding · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Success
• Account Management
• Project Management
• Client Relationship Management
• Onboarding
• Upselling
• Stakeholder Coordination
• Time Management
• Verbal Communication
• Written Communication
• Presentation Skills
• Agile Methodology
• Data Compliance
• Strategic Planning
• Conflict Resolution
• ROI Reporting

Domaines d’emploi

• Customer Service & Support
• Management & Leadership
• Sales
• Software
• Data & Analytics