Business Analyst

Employment Indicator: Full-Time Permanent Reports To: Senior Advisor & Director, Business Planning Position Summary Reporting to the Senior Advisor & Director, Business Planning, the Business Analyst partners with business and technology teams to evaluate, design, and improve business processes, services, and systems. The role works closely with stakeholders and subject matter experts to understand needs, define desired outcomes, and translate them into clear, actionable requirements. The Business Analyst analyzes data, identifies opportunities for improvement, and supports the delivery of solutions that align with organizational priorities. This role plays a key part in enabling effective decision-making and shaping future-state processes and systems. Responsibilities Partner with business stakeholders, subject matter experts, and IT teams to elicit, clarify, and validate business needs aligned to organizational priorities and desired outcomes Facilitate workshops, interviews, and working sessions to build shared understanding and drive alignment across business and technology teams Analyze current-state processes, systems, and data to identify inefficiencies, risks, and opportunities for improvement Translate business needs into clear, structured requirements, user stories, and process models that support solution design and delivery Collaborate with IT and cross-functional teams (e.g., project managers, developers, QA) to refine requirements and support iterative solution development Support solution design by evaluating options and assessing impacts to ensure alignment with business objectives, technical constraints, and architecture standards Maintain requirements traceability and manage scope changes, ensuring impacts are assessed and communicated effectively Utilize tools such as Atlassian (Jira, Confluence) to manage requirements, track work, and maintain accessible, up-to-date documentation Develop and maintain documentation including user stories, process flows, decision logs, and knowledge repositories Use data and insights to inform decision-making, define success measures, and evaluate solution outcomes Support testing by defining acceptance criteria, validating results, and ensuring solutions meet business needs Communicate complex concepts, requirements, and project updates in a clear, concise, and audience-appropriate manner Create visual, easy-to-understand materials (e.g., process maps, presentations, dashboards) to support stakeholder understanding and decision-making Present project details, risks, and progress updates to diverse audiences in a simplified and actionable manner Support change readiness through communication, documentation, and stakeholder engagement activities Identify opportunities to improve processes, tools, and ways of working to enhance delivery effectiveness Provide light project management support for smaller initiatives or workstreams, as required Partner with the project manager to support planning, coordination, and tracking of deliverables and timelines Competencies, Skills & Attributes Competencies Core: Exemplifying Integrity Fostering Communication Results Orientation Service Excellence Teamwork Functional: Analytical Thinking Facilitation Improving Business Processes Problem Solving Requirement Analysis Knowledge, Skills & Abilities Strong knowledge of business analysis practices, including requirements elicitation, analysis, validation, and lifecycle management, using a range of techniques (e.g., workshops, interviews, document analysis) Experience developing and maintaining modern BA artifacts, including user stories, process models (BPMN/UML), journey maps, and decision logs Demonstrated ability to manage stakeholder relationships, build alignment, and influence decision-making across business and technical teams Knowledge of planning and managing BA activities within project, product, and Agile or hybrid delivery environments Working knowledge of product ownership and product management concepts, including backlog management and value prioritization Familiarity with software development lifecycle (SDLC) approaches and quality assurance practices, including test planning and support for user acceptance testing Understanding of change management and process improvement methodologies (e.g., Lean, Six Sigma) to support solution adoption and continuous improvement Working knowledge of IT service management frameworks (e.g., ITIL) and project delivery frameworks (e.g., PMI) Ability to analyze and work with data, including basic querying (e.g., SQL), to support insights and decision-making Effectively manage stakeholder expectations Effective Communication and Presentation skills Ability to influence others using analysis techniques Ability to facilitate meetings and elicit requirements Analysis skills that look between 3 levels: 0 Business-Level 0 Software-Level 0 Information-Level Effective problem-solving skills that look at the bigger picture Critical thinking and evaluation skills when determining options Must have used the following tools 0 MS Visio 0 MS Office 0 MS SharePoint 0 Atlassian Products : JIRA and Confluence Qualifications Post-secondary degree in Business or Computing 5+ years of experience in working with IT on system implementations and/or enhancements, business process improvements and business process re-engineering. Certified Business Analysis Professional (CBAP) would be considered an asset. Experience with Atlassian products such as Jira, Confluence, and others. Equivalencies may be considered. Closing Date: Until successful candidate is found We acknowledge all candidates working in their area of expertise may build their knowledge, skills, and competencies in several ways. We welcome candidates from a breadth of backgrounds, who may have equivalent skills and competencies to the ones listed above. There may be APEGA positions posted that have specific regulatory requirements, and in keeping with those requirements, APEGA will follow the guidelines that we are bound by. All candidates are considered with the objective to enhance APEGA’s people and culture. If you are interested in this position, please submit your cover letter and resume directly through our company website (https://www.apega.ca/about-apega/apega-careers). Thank you for your interest in APEGA. Only those candidates selected for interviews will be contacted.

The Business Analyst partners with business and technology teams to evaluate, design, and improve business processes and systems. They are responsible for translating stakeholder needs into actionable requirements and supporting the delivery of solutions aligned with organizational priorities.

Requires a post-secondary degree in Business or Computing and over 5 years of experience in IT system implementations and business process re-engineering. Proficiency with Atlassian products and a CBAP certification are highly valued.

• Analyse de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Business Analysis
• Requirements Elicitation
• Process Modeling
• Stakeholder Management
• Agile Methodology
• User Stories
• Data Analysis
• SDLC
• Change Management
• Facilitation
• Jira
• Confluence
• MS Visio
• SQL
• BPMN
• UML

• Data & Analytics
• Technology
• Management & Leadership
• Consulting
• Software

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

27 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate