Policy and Procedures Associate

Job#: 3047836 Job Description: Policy and Procedures Associate Location: Toronto, Ontario (Partial Remote) Role Overview As part of a digital transformation initiative, a leading Canadian financial institution is seeking a resource to support the development, enhancement, and documentation of new Know Your Customer (KYC) procedures. The successful candidate will support a multi-year platform migration by creating and streamlining AML/KYC-related policies and procedures. This role involves translating future-state processes into clear business documentation to enable a seamless transition to a new client lifecycle management platform. Key Responsibilities Draft and write policies, procedures, supporting documents, and other communications that align with regulatory requirements and operational needs. Create and update business and technical documentation for KYC onboarding processes. Review existing procedures and simplify large process documentation. Partner with Subject Matter Experts (SMEs) to document future-state workflows and facilitate global alignment. Lead discussions and presentations with SMEs, operational resources, and senior management. Manage feedback from project stakeholders with differing requirements and priorities. Review technical documentation to create informational materials for a non-technical audience. Required Qualifications Experience: 2-6 years of related work experience in the Financial Services industry. Proven experience in policy and procedure writing, specifically within AML and KYC domains. Direct experience with client onboarding processes. Demonstrated ability to work directly with SMEs and senior stakeholders. Experience developing new compliance processes, including written procedures and process flows. Skills: Business writing skills. Ability to self-direct and execute against detailed plans for short- and long-term initiatives. Familiarity with anti-money laundering regulations and processes. Understanding of operational and regulatory requirements across multiple jurisdictions. Education: Degree in finance, accounting, law, and/or communications is preferred. Preferred Qualifications Capital Markets experience. Technical writing experience. Background in FIU/Investigations, Operational Risk, Compliance, Legal, or Audit. Experience with process mapping, workflow documentation, and diagramming tools. Familiarity with Microsoft Office Suite, including Visio, SharePoint, and Copilot. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

The role focuses on developing and documenting new KYC and AML policies and procedures to support a digital platform migration. This includes translating future-state workflows into clear business documentation and collaborating with SMEs and senior management.

Candidates need 2-6 years of financial services experience with a strong background in AML/KYC policy writing and client onboarding. A degree in finance, accounting, law, or communications is preferred.

• On-demand training program • Certification prep • Technical and leadership courses/books/seminars • Certification discounts • Comprehensive benefits package

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Business Writing
• Policy And Procedure Writing
• AML
• KYC
• Client Onboarding
• Stakeholder Management
• Compliance Process Development
• Process Mapping
• Technical Writing
• Microsoft Visio
• SharePoint
• Microsoft Copilot

• Finance & Accounting
• Consulting
• Legal
• Administrative
• Technology

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

25 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level