Project Manager – AI Ops Automation Workstream

Job#: 3044773 Job Description: Job Summary: Project Manager – AI Ops Automation Workstream The Project Manager is responsible for leading delivery of the AI Ops Automation workstream within the SN Integrated Success Program. This role provides project leadership, execution coordination, dependency management, and governance support to ensure the workstream delivers measurable automation outcomes across ServiceNow-enabled IT operations. The Project Manager will partner closely with the Program Manager, ServiceNow delivery team, McKesson workstream leads, product owners, technical teams, security, AI governance, testing resources, and operational stakeholders to drive disciplined execution across two-week sprints, monthly releases, and program governance milestones. Position Summary: Project Leadership & Delivery Lead day-to-day delivery of the AI Ops Automation workstream within the SN Integrated Success Program, ensuring alignment to approved scope, schedule, governance expectations, and business outcomes. Manage workstream planning and execution across use case intake, discovery, requirements readiness, backlog prioritization, sprint planning, testing, release readiness, deployment, and hypercare activities. Maintain the workstream project plan, including milestones, dependencies, resource needs, delivery risks, readiness checkpoints, and key decision points. Coordinate across McKesson and ServiceNow teams to ensure work is sequenced appropriately and delivery commitments are clearly understood. ServiceNow Delivery & Automation Coordination Coordinate delivery activities for ServiceNow AI Ops Automation capabilities, including Now Assist, agentic automation, ITSM automation, ITOM-related use cases, service desk automation, incident/request/change automation, and related operational workflows. Partner with product owners and technical teams to intake, evaluate, prioritize, and prepare automation use cases for sprint execution. Ensure backlog items have clear ownership, acceptance criteria, dependencies, environment needs, data needs, security considerations, and testing expectations before entering sprint delivery. Cross-Functional Engagement Facilitate cross-functional working sessions, project meetings, sprint readiness discussions, dependency reviews, and stakeholder updates. Ensure clear accountability across workstream participants by documenting decisions, action items, risks, issues, open questions, and follow-ups in the appropriate program repositories and tracking tools. Governance, Risk & Escalation Act as a primary coordination and escalation point for workstream risks, issues, blockers, scope impacts, and delivery dependencies. Proactively identify risks related to capacity, sprint readiness, platform access, technical dependencies, stakeholder availability, testing readiness, security reviews, and release timing. Escalate material issues, risks, decisions, or trade-offs to the Program Manager and leadership in a timely and structured manner, including recommended options or paths forward. Support adherence to established program governance, delivery standards, project methodology, ServiceNow platform governance, security expectations, and AI governance processes. Reporting & Leadership Communication Provide regular progress reporting to program leadership, including schedule status, sprint progress, risks, issues, dependencies, accomplishments, upcoming milestones, and decisions needed. Prepare concise, executive-ready updates, governance materials, workstream summaries, and decision documents as needed. Track and communicate progress against workstream objectives, including automation readiness, delivery milestones, release progress, and value realization inputs. Partner with the Program Manager to ensure leadership has clear visibility into workstream health, delivery confidence, and escalations requiring action. Success Measures AI Ops Automation workstream milestones delivered on schedule and aligned to program objectives Clear sprint readiness, backlog ownership, dependency tracking, and release coordination across McKesson and ServiceNow teams Timely identification, mitigation, and escalation of risks, issues, and blockers Effective cross-functional coordination across technical, operational, governance, security, testing, and stakeholder teams Accurate, concise, and actionable reporting to the Program Manager, workstream leaders, and executive stakeholders Successful support of value realization tracking for automation, productivity, and service desk efficiency outcomes Key Competencies Required: Previous experience running multiple ServiceNow projects in past and/or current roles. Proven experience managing complex enterprise IT projects with multiple workstreams, vendors, technical teams, and business stakeholders. Experience managing agile or hybrid delivery models, including sprint planning, backlog readiness, dependency management, release planning, and status reporting. Demonstrated ability to manage risks, resolve blockers, escalate effectively, and communicate clearly with leadership. Role Essentials Project Manager or Program Manager experience supporting large enterprise technology implementations Familiarity with Planview, Jira, Microsoft Teams, SharePoint, and standard project delivery artifacts preferred Bachelor’s Degree in Management, Business, Information Technology, or equivalent experience PMP, CSM, SAFe, or related project/agile certification preferred Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). 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Lead the delivery of the AI Ops Automation workstream within the SN Integrated Success Program, focusing on ServiceNow-enabled IT operations. Coordinate cross-functional teams to manage use case intake, sprint execution, and program governance to achieve measurable automation outcomes.

Requires a Bachelor's degree and previous experience managing complex enterprise IT projects and multiple ServiceNow implementations. Proficiency in Agile/hybrid delivery models and familiarity with tools like Jira and Planview is preferred.

• Comprehensive benefits package • On-demand training program • Certification prep • Technical and leadership courses/books/seminars • Certification discounts

• JiraSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Project Management
• ServiceNow
• AI Ops Automation
• Agile Methodology
• Sprint Planning
• Backlog Prioritization
• Dependency Management
• Risk Mitigation
• Stakeholder Management
• Governance
• Release Coordination
• Cross-functional Leadership
• ITSM Automation
• ITOM
• Jira
• Planview

• Technology
• Management & Leadership
• Consulting
• Software
• Data & Analytics

Formation minimale

Diplôme professionnel

Expérience minimale

5+ ans

Postuler avant le

4 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level