Customer Care Representative (up to 12 months)

Temporary - Customer Care Representative (up to 12 Months) JOB POSTING # C14-26 Application Deadline: Until Suitable Candidate is found Wages: $34.49 – $36.91 per hour What You Will Do: This is a temporary, full-time position with a contract term of up to 12 months. In this full-time unionized position of Temporary Customer Care Representative, you will play an essential role within our Corporate Services & Stakeholder Relations team. Current hours of work are work shifts scheduled between 8 a.m. and 6 p.m. Your responsibilities will include, but are not limited to: * Analyzing and responding to telephone calls, inquiries and requests from both internal and external customers and government agencies; * Generating and dispatching appropriate service orders to field personnel; * Creating and maintaining appropriate records of customer comments, feedback, and payment arrangements in the applicable system; * Receiving and processing natural gas emergency calls from customers and/or emergency services; * Maintaining working relationships with Settlement, Band and Reserve administration; * Maintaining call answer levels to comply with Alberta Utilities Commission requirements and; * Providing after hours on call coverage. What You Will Bring: Required qualifications: * Business related Certificate from a recognized post-secondary institution; * Minimum of two years’ experience in a call center/telephone customer service environment; and * Specific call center agent or customer service training. Preferred skills and qualifications: * Strong keyboarding skills; * Excellent spoken and written communication skills; and * Ability to multi-task and work effectively in an environment of constant pressure to meet deadlines and emergencies. Inclusive Workplace: At Apex Utilities Inc., we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results. Ready to Join Us? If you are eager to be a part of our team and make a difference in the energy industry, please submit your resume and cover letter in confidence through our career page at Careers - Apex Utilities [https://www.apexutilities.ca/about/careers/]. We look forward to receiving your application!

The representative will manage incoming calls, inquiries, and emergency requests while dispatching service orders to field personnel. They are also responsible for maintaining accurate customer records and ensuring compliance with utility commission standards.

Candidates must possess a business-related certificate and at least two years of experience in a call center environment. Strong communication, keyboarding, and multi-tasking skills are essential for managing high-pressure situations.

• Service à la clientèleSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Call center operations
• Telephone communication
• Data entry
• Service order dispatching
• Emergency response
• Keyboarding
• Multi-tasking
• Written communication
• Verbal communication
• Record keeping
• Conflict resolution
• Natural Gas
• Workplace Inclusivity
• Stakeholder Communications
• Ability To Meet Deadlines
• Salesforce Apex
• Business Results
• Call Center Experience
• Customer Service
• Communication
• Corporate Services
• Customer Service Training
• Settlement
• Innovation
• Multitasking
• Team Leadership

• Customer Service & Support
• Energy
• Administrative
• Customer Care Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

38 heures par semaine