CA-Lead

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team, playing a critical role in facilitating meaningful experiences for both customers and team members. You inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions. A Lead works alongside the leadership team to ensure operational readiness, with a focus on enabling the sales team. You spend the majority of your time with the team and customers, identifying ownership opportunities and supporting team members across the whole store. DESCRIPTION Lead, act as a role model, mentor, and encourage customer engagement. Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty. Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience. Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team. Energize, inform, and align team members on store performance goals, priorities, and communication. Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate. Address operational needs of the store, such as opening and closing procedures, cash management, and overrides. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. This posting is for existing vacancies and future opportunities at Apple. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum. MINIMUM QUALIFICATIONS You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Have experience mentoring or leading others personally or professionally. Be proficient in written and spoken English, except if your role is based in Quebec (sign language supported). Be proficient in written and spoken French if your role is based in Quebec (sign language supported). PREFERRED QUALIFICATIONS You can: Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition. Resolve conflict and settle differences in productive ways. Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment. Demonstrate excellent attention to detail and organization skills. Work autonomously and be willing to take initiative without close supervision. Drive results both individually and through enabling others by leading and collaborating. Allocate resources and adjust processes to provide an exceptional customer experience. Communicate effectively and tailor your communication style to different audiences.

The Lead supports the store leadership team by facilitating meaningful customer experiences and ensuring operational readiness. They mentor team members, drive sales through product expertise, and manage daily store workflows.

Candidates must have experience in retail or sales and a background in mentoring or leading others. Proficiency in English is required, along with the availability to work a flexible schedule including nights, weekends, and holidays.

• Sens de l’organisationSouhaitée
• LeadershipSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail sales
• Mentoring
• Leadership
• Customer engagement
• Operational excellence
• Conflict resolution
• Communication
• Team management
• Cash management
• Decision making
• Organization
• Analytical skills
• Inclusion
• Diversity
• Product expertise
• Sales Strategy
• Workflow Management
• Organizational Skills
• Curiosity
• Cash Management
• Customer Service
• Customer Engagement
• Loyalty Programs
• Sign Languages
• English Language
• Sales
• French Language
• Mentorship
• Operational Excellence
• Proactivity
• Detail Oriented

• Retail
• Customer Service & Support
• Management & Leadership
• Sales
• Lead
• Retail Operations Supervisor
• Shop Supervisors
• General and Operations Managers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine