CA-Senior Manager

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience, you also help identify, analyze, and solve complex problems in partnership with Store Leader. DESCRIPTION Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members. This posting is for existing vacancies and future opportunities at Apple. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum. MINIMUM QUALIFICATIONS You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have 3 years of leadership experience in retail, sales, or a related field. Be proficient in written and spoken French if your role is based in Quebec — English is required for roles throughout Canada (sign language supported for both languages). PREFERRED QUALIFICATIONS You can: Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks. Follow through on commitments and establish mechanisms to encourage others to do the same. Instill trust within the team and operate with a high level of integrity. Make timely and sound decisions by asking questions and using analytics, experience, and judgment. Communicate with excellence, and tailor your communication style to different audiences. Develop others through mentorship, coaching, and effective feedback. Provide support and guide others through challenges, and step in to handle difficult conversations, while remaining calm in a fast-paced and constantly changing retail environment. Manage work through effective organization, planning, and prioritization.

The Senior Manager is responsible for driving store performance goals, managing operational strategies, and fostering an inclusive environment for both customers and team members. They lead, develop, and mentor a diverse team while ensuring exceptional customer service and upholding company policies.

Candidates must have at least 3 years of leadership experience in retail, sales, or a related field. Proficiency in English is required, and the role demands availability for a flexible schedule including nights, weekends, and public holidays.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• LeadershipSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Retail Management
• Team Development
• Customer Service
• Operational Strategy
• Performance Management
• Conflict Resolution
• Mentorship
• Coaching
• Decision Making
• Communication
• Inclusion
• Diversity
• Problem Solving
• Recruiting
• Training
• Inclusive Leadership
• Complex Problem Solving
• Curiosity
• Follow Through
• Planning
• Training And Development
• Sign Languages
• English Language
• French Language
• Relationship Building
• Retail Sales
• Business Strategies
• Prioritization
• Business Priorities

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Manager
• Assistant Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine