Logistics Support Engineer

Role: Logistics Support Specialist Location: Calgary, AB Duration: Long Term Contract Job Description: Role Descriptions: Technology Logistics Support Reports To: Regional Manager| Technology Support Department: Technology Location: Distribution Center (DC) / Fulfillment Center (FC) Operations Environment Position Summary - The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests| ensuring timely resolution of technical issues to support business operations. The position also assists with system installations| monitors data center infrastructure| coordinates with internal and third-party support teams| and maintains inventory of technology assets. Key Responsibilities Provide day-to-day technical support for IT equipment and systems within the logistics environment.Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance.Receive| track| troubleshoot| and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems.Escalate complex issues to global support teams and subject matter experts when required.Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications.Assist with the installation| configuration| and deployment of new technology systems and services.Monitor data center alarms and coordinate maintenance activities with third-party vendors| SSC| and Global Technology teams.Support network connectivity| including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments.Provide first-level preventive and corrective support for office printers and peripheral devices.Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution.Manage and maintain technology asset inventory| including equipment tracking and lifecycle activities.Support planned outages| upgrades| and continuous improvement initiatives while performing other assigned duties.

Provide day-to-day technical support for IT equipment and systems within distribution and fulfillment centers. Act as the first point of contact for resolving Level 1 and Level 2 incidents and managing technology asset inventory.

Candidates should have experience supporting Microsoft Windows and 365 applications in a logistics environment. Ability to troubleshoot network connectivity and coordinate with third-party vendors for data center maintenance is required.

• Incident ManagementSouhaitée
• Windows 10/11Souhaitée
• Asset ManagementSouhaitée
• Microsoft 365Souhaitée
• Technical SupportSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Windows 10/11
• Microsoft 365
• Network Connectivity
• Wi-Fi Troubleshooting
• Virtual Desktop Infrastructure
• Asset Management
• Incident Management
• Hardware Installation
• Ticketing Systems
• Data Center Monitoring
• Peripheral Support

• Technology
• Logistics
• Customer Service & Support
• Engineering
• Consulting

Expérience minimale

2+ ans

Postuler avant le

2 oct. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte