Lead, ReBIRD Service Operations - NAM

Department: Commercial - ReBIRD Reports to: Senior Manager, ReBIRD Operations - NAM / VP, ReBIRD Interim Location: North Vancouver, B.C. Your Opportunity at ARC’TERYX: As the Lead, ReBIRD Service Operations - NAM, you will support the delivery of the North American ReBIRD service experience by executing and operationalizing services and programs within the region. You will act as a key connector between the NAM region and the Global capability team, contributing to the operational readiness and adoption of ReBIRD service initiatives. You help champion the Arc’teryx ReBIRD Guest experience, ensuring global programs are implemented effectively across NAM channels while minimizing operational friction for front-line teams. This role is based out of our North Vancouver office and is open to hybrid work. Meet Your Future Team: Under the Circularity umbrella, the ReBIRD team supports the operations of our warranty and repairs program, our service centers within retail, and resale program. The global ReBIRD program focuses on an exceptional Guest experience at all Commercial touchpoints, including Guest Services, After Sales, Branded activations, and especially within our owned Vertical channels, Retail and eCommerce. Total Rewards Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility. We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team. In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life: Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP). Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable. Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore). Family support - Parental leave top-up and a nesting period for new parents. Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear). *Eligibility for certain programs may vary by role. Equal Opportunity Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. Leave it Better We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.

Execute and operationalize ReBIRD service programs across North American channels to ensure a seamless guest experience. Act as the primary connector between the NAM region and the Global capability team to drive adoption of service initiatives.

The candidate should have experience in service operations and the ability to implement global programs within a regional retail and e-commerce context. Proficiency in minimizing operational friction for front-line teams is essential.

• Extended Health Coverage • Dental Coverage • Vision Coverage • Mental Health Support • Fertility Benefits • Gender-affirming Care • Employee Assistance Program (EAP) • RRSP Matching • Annual Incentive Plan • Employee Stock Purchase Program (ESPP) • Paid Time Off • Wellness Time • No Wasted Day Program • Parental Leave Top-up • Nesting Period • Professional Development Opportunities • Arc'teryx Academies • Employee Belonging Councils • Employee Discounts • Pro Deals

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Service Operations
• Program Execution
• Operational Readiness
• Stakeholder Management
• Guest Experience Management
• Circular Economy
• Retail Operations
• E-commerce Operations
• Cross-functional Collaboration
• Project Implementation

• Management & Leadership
• Retail
• Environmental & Sustainability
• Customer Service & Support
• Logistics

Expérience minimale

5+ ans

Postuler avant le

30 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte